Product Support Engineer
Vor 3 Tagen
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
We are looking for a candidate with a strong support mindset to help our customers and Varian Field Service operating Varian products.
You will be a part the Product Support Engineering (PSE) Imaging team responsible for third level support of imaging components on the latest generation of Varian’s linear accelerators and for Varian’s Optical Imaging systems. The PSE Imaging team are highly skilled engineers conducting technical investigations, supporting the Field Service representatives, authoring service documentation and providing feedback to the R&D organization.
Specific Responsibilities
Conducts complaint investigations and technical root cause analysis related to the Varian Medical Systems products. This includes:Diagnosing, troubleshooting, and debugging complex systemsDocumenting the outcome of the investigationAnalyzes and communicates feedback from customer complaints to engineering team Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software Author technical documentation for the Field Service and Installation organizations Support the Installation- and Field Service teams during new product rollouts Report design, reliability and maintenance discrepancies to the Engineering teams Provide input to Engineering teams to improve Varian products for Service usersDesired Qualifications
B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees High level of analytical skills, able to disseminate complex problems to find the root cause Auto didactic skills to quickly familiarize with new areas Reliable, tenacious, team-oriented Fluency in English language, written and verbalFollowing qualifications are an asset
Experience in a support role Previous exposure to medical physics or image processing German language skills#LI-OS1
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
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