Technical Support Engineer

Vor 20 Stunden
Magadino, Ticino, Schweiz Try&Hire Vollzeit
pYou provide technical support and diagnostics for uninterruptible power supply and power conditioning systems, working closely with customers and internal teams. /ph3Your tasks /h3ulliProvide hardware support for UPS and power conditioning products via ticketing system, phone, or email /liliSupport partners and subsidiaries through a 24/7 diagnostic centre rotation /liliPerform complex system analysis and document findings for stakeholders /liliTravel occasionally to support complex installations such as large data centers /liliAudit service operations and develop competencies of local teams /liliProvide technical training on UPS and power conditioning products /liliInteract with quality and RD departments to address product issues /li /ulh3What you bring /h3ulliBachelor's degree, diploma, or higher qualification in electrical or electronic engineering /lili2–5 years of hands‑on experience in commissioning and after‑sales technical support beneficial /liliExperience troubleshooting mission‑critical applications such as data centers is a plus /liliEnglish communication proficiency at B2 level or higher required /liliKnowledge of Italian or Spanish considered a strong asset /liliAbility to write clear technical documents, reports, and field support procedures /liliGood working knowledge of MS Office /li /ulh3Conditions /h3ulliWorkload: 80–100 % /liliWork model: Hybrid /liliOption of a permanent position after the assignment if both sides want it /li /ulh3What to expect /h3ulliHybrid work model /liliUp to 15% travel commitment /lili3–6 months interim, then a permanent position /li /ulh3Technologies /h3ulliMS Office /li /ul

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