Data Center Technician

h3Data Center Technician (DCO), Data Center Operations /h3 pJob ID: | Amazon Data Services Switzerland GmbH /p pData Center Operations designs, installs maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level. Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. /p pThis role is a unique opportunity to work in some of the most high-tech data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. /p pAmazon Data Centers takes customer data with the utmost importance, and selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensures customer data is protected and properly handled. /p h3Key job responsibilities /h3 pProblem Solving /p ul liMaintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently /li liEscalation point and technical troubleshooter for all Systems and Network hardware problems /li liEscalating to senior technicians and management as needed/required /li /ul h3Technical: /h3 ul liTroubleshoot technical issues on various platforms ranging from Systems through Networking /li liRemediation of physical layer outages, both Systems Network /li /ul h3Operations: /h3 ul liAdhere to security and safety best practices in the data center /li liMeet 24x7 On-Call requirements and response during shift rotations. /li liInstall configure racks of hosts in line with internal SLAs /li liTriage resolve trouble tickets for all devices in your region /li liData Center point of contact for all High Severity issues /li liPhysical replacement of server and network device parts /li liInteract with third party vendors contractors /li liContribute ideas to improve operational efficiency /li liEngage with Remote Hands Eyes /li liParticipate in team meetings for metric analysis and project status updates /li liHelp build the world’s largest Cloud infrastructure /li /ul h3A day in the life /h3 h3Why AWS? /h3 pAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. /p h3Inclusive Team Culture /h3 pHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness. /p h3Mentorship Career Growth /h3 pWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. /p h3About the team /h3 pAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. /p h3Basic Qualifications /h3 ul liHardware Troubleshooting experience /li liBooting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID /li liSome Experience with Network Protocols: TCP/IP, Ethernet, Layer2 Layer3 troubleshooting /li liNetwork Hardware: Copper and Optical Fiber Cabling, Switches, Routers /li liStrong Communication Skills /li liPassionate about IT infrastructure and hardware /li liThis position also has a physical component requiring the ability to lift rack equipment up to 18 kilos; it may require working in cramped spaces or in elevated locations while adhering to Health Safety guidelines. Position is shift based and involves working in a shift rotation to ensure 24x7 coverage. /li /ul h3Preferred Qualifications