AI Transformation Engineer 100% Zürich West

ppFounded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. /p bWe’re growing fast – and we’re hiring /b pWe're expanding our AI Transformation Team and are looking for an experienced, proactive candidate to join as soon as possible and support our group-wide AI transformation initiative helping us stay at the forefront of AI-driven productivity. /p pThis role, based at our Headquarters in Zurich-West (hybrid work is a given), is critical in helping all global internal teams unlock their efficiency potential, enhance decision‑making, and embed AI into daily workflows. /p pYou will focus on identifying impactful use cases, embedding AI into how we work, training internal teams, and helping us become a Customer Zero reference for Microsoft. /p h3What you’ll be doing /h3 ul liCollaborate with departments to identify, document, and technically implement high‑impact AI use cases across our organization /li liTurn prioritized use cases from the AI transformation roadmap into working prototypes and production‑ready solutions /li liDesign and deliver onboarding, workshops, and hands‑on training sessions tailored to various teams and roles /li liTrack usage metrics, adoption rates, and report on AI usage impact across the organization /li liSupport internal communication and efforts to guide teams through the cultural and operational shift toward AI adoption /li liEnsure responsible use of AI aligned with company policies, data security, and compliance standards /li /ul h3What we are looking for /h3 ul liBackground in Business Information Systems (Wirtschaftsinformatik) combined with in‑depth technical understanding would be a great advantage /li liProven experience indigital transformation, or AI technology adoption/ integration roles, with focus on best practices over all departments
- mandatory /li liDeep expertise of the Microsoft 365 ecosystem, Microsoft AI stack including Microsoft Azure AI Cognitive Services /li liExperience with Azure OpenAI Service, LLM integration, agent frameworks, and MCP integrations /li liHands‑on experience building and deploying solutions with Microsoft Copilot Studio and the Power Platform (Power Automate, Power Apps, Power BI) /li liFamiliarity with AI governance, data privacy, ethical AI use, and responsible AI principles /li liExcellent communication and stakeholder management skills /li liAbility to translate technical AI capabilities into business value /li liComfortable working across technical and non‑technical teams /li liAI ML

Skills:
Experience with full model lifecycle, including feature engineering, data preprocessing, evaluation, AutoML/low‑code AI, A/B testing, experimentation, benchmarking, and work with generative AI/LLMs /li liPrompt Engineering Fine‑Tuning: Advanced prompt design, optimization, context management, template‑based prompting, integrating external knowledge, dataset preparation, Azure OpenAI fine‑tuning workflows, hyperparameter tuning, and version control for prompts and experiments /li liRAG (Retrieval‑Augmented Generation): Experience with RAG architectures, vector databases, semantic search, custom model deployment, API management, and responsible AI/bias mitigation /li /ul h3Our offer /h3 ul liA fast‑paced, international, and collaborative work environment /li liA challenging and diverse role with high autonomy /li liA motivating and supportive team culture where your ideas matter /li liExcellent opportunities for personal and professional growth /li liRegular team events and the chance to work from another Luware office for up to a month through our exchange program /li /ul pYou can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture
- let the Luware spirit convince you /p pDo you feel addressed and are you ready to finally unleash your full potential? /p pWe are very looking forward to getting to know you /p bWe will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding /b /p