Principal Design Researcher and Service Designer

Start Date: Dec 2026 or Jan 2027End Date: 6-month contract (with the option of another 6-month extension)Workload: 60-100%

Location:
RotkreuzWorkmodel: ContractingYour responsibiliesSupports more senior roles in shaping approaches and pitching work to clientsSupports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project planLeads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutionsTakes part in CXSD work packages aimed to create more efficient and effective processes and practicesSupports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to takeCreates content to support thought leadership initiativesHelps define overarching story and frameworks to be used during client presentationsCommunicates storyline to clients and potential users and customers, as appropriateRepresents the CXSD team in clients events and meetings, and articulates the business value of designActively captures value stories on projects and shares internally or via thought leadershipIdentifies inter-dependencies or risks early on, and propose solutions on how to address themOversees and evaluates new team members during ramp-up
- Acts as a buddyYour Profil:Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design)Ability to orchestrate the research activity across multiple projectsProven track record in creating experience strategy based on customer insightsAbility to manage both qualitative and quantitative research methodologies and different data set integrationAbility to contribute to several products or services that have come to market with ownership of deliverablesExperience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulationsMinimum 5-10 years of experience in med. Tech or regulated environmentsGreat presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked toStrategic thinker and results oriented able to drive experience and business conversationsGreat team player able to generate consensus and buy-in in complex organizational contextsCurious and humble: develop a learner approach to research and design challengesCreative problem solvers are able to look for the best solution to address the challengeData driven to ground decision making on a robust understanding of the problem spaceOften the "back-bone" of projects from beginning to endUsually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environmentsAble to communicate organizational and product development changes to cross-chapter team members and other designersObserves project challenges and discusses contingencies and mitigation ideas with project leadDemonstrates resilience in the face of failure, obstacles, or project changesHas a deep commitment to the long-term project goals and is able to direct product and design team attention to themThinks logically and critically about client problems and is methodical and process-oriented on tackling those problemsAble to work and to manage their project development independently. Requires only minimal guidance from more senior rolesKnows how to independently engage and communicate with the clients customers and potential customers to enable customer centricity within projects