Online Campaign Manager DE/IT

plocalsearch is the leading marketing and advertising partner for Swiss SMEs. We make customers successful in the digital world. The Online Campaign Management team is looking for a new team member. Our team is the operational heart of the Advertising Products area and we ensure that our advertising products (especially advertiseONE) are efficiently produced, activated and continuously managed. We work closely with Sales, Product and external partners and drive quality, speed and customer satisfaction in campaign implementation. /ph3Operational campaign production activation /h3ulliCreation, setup and activation of advertising campaigns on Google, Meta, YouTube, Display etc.) via internal and external systems /liliControl of the production process /liliProcessing of production, onboarding and approval cases based on customer feedback and ensuring timely campaign activations /liliCustomer interaction throughout the process /liliConducting customer calls (e.g. consultation calls, approval calls or performance calls) to ensure campaign quality and customer satisfaction in German Italian /liliCollaboration with Sales internal stakeholders /liliClose coordination with customer advisors as well as interface to Product, Tech and external partners to clarify requirements and resolve operational issues /liliQuality assurance troubleshooting Ensuring correct campaign setups as well as identifying and escalating errors (e.g. data, tracking or system issues) /liliBacklog and case management Prioritising and structured processing of open productions, approvals and blocked cases /liliAdministrative system-related tasks Maintaining campaign data and status in CRM systems as well as supporting reporting and process requirements /li /ulh3Skills and requirements /h3pYou are: /pulliStructured, operationally strong and able to keep an overview even with high volume /liliSolution-oriented and pragmatic in dealing with daily challenges /liliCommunicative and confident in exchange with internal stakeholders and customers /liliResponsible and reliable in implementation /li /ulpYou bring with you: /pulliInterest in digital marketing and ideally a certification for "Google Search Engines" /liliExperience in operational processes, back office, campaign management or customer service is an advantage /liliBasic technical understanding and ability to quickly familiarise yourself with new tools (e.g. CRM systems, campaign platforms) /liliStructured and efficient working style, even under time pressure /liliFluent German and good Italian skills; French skills are an advantage, basic English knowledge /liliCommercial training, degree or comparable qualification /li /ulpWe are enthusiastic, solution-oriented, multicultural digital natives, customer understanders, SME fans, local champions, digital package bundlers, lateral thinkers. And we all pull together with the same goal in mind: to make our customers successful in the digital world with innovative marketing solutions as a team. We do this by working together dynamically and on an equal footing in partnership -
- we live flat hierarchies and cross-departmental collaboration every day -
- whether on site with the customer in field service, at the source in engineering, creatively in marketing, innovatively in product management or service-oriented in customer success. /p