Onboarding Customer Success Manager

ppIn this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by LumApps. You, as well as the entire team, are actively involved in the internal transformation, so that over time we become one company and implement a new consolidated LumApps product for our customers. /p h3*Missions
* /h3 ul liPartner with customers to understand their strategic goals, priorities, and desired business outcomes Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline) /li liConsult your customers on change
- and project management /li liRun onsite and online workshops connecting frontline-, desk worker
- and management stakeholders /li liConduct product trainings and help your customers to identify/define their use cases and app structure /li liShare best practice and inspire your customers to set up a successful implementation
- and rollout plan /li liCollaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives /li /ul h3*Skills
* /h3 ul liMinimum of 4-5 years of relevant work experience, thereof 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS) /li liExperience with large international customers /li liExperience in change
- and project management /li liFluency in written and spoken English and German is a bmust /b. French is a bonus point, but one that counts for a lot /li liStrong relationship skills, supported by strategic consulting skills and technical curiosity /li liAbility to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities /li liBuilding trust in complex organizational structures, communicating effectively to a broad range of stakeholders /li liProven effectiveness in handling difficult customer situations and managing expectations /li liDemonstrated ability to develop solutions in a structured and efficient manner /li liExcellent written / verbal communication
- and in-person presentation skills, including the moderation of workshops /li liDriven, passionate, motivating, open, flexible, pragmatic and empathic personality /li /ul h3*Bonus Points
* /h3 ul liFluent in French (written and spoken) /li liWorking experience in a SaaS company /li liTechnical understanding of SaaS landscape /li liBasic technical understanding of integrations / APIs /li liExperience in conducting in-person or online workshops /li /ul h3Why You’ll Love Working at Beekeeper by LumApps /h3 pWe’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at

what we offer
/p ul libHybrid work model /b – 2-3 days at the office /li lib25 days of annual leave /b /li libPension Scheme with 3 options to choose from /b /li libAfterworks, team celebrations seasonal parties /b /li libEquipment /b /li /ul pWe aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. /p /p