Field Service Engineer

h3Position objective: /h3pExperienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Switzerland and infrequent in Europe. /ph3Pay Range: /h3pCHF 72,500
- CHF 116,180 /ph3Essential Duties Responsibilities /h3ulliCustomer and Instrument support /liliDeliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. /liliAbility to prepare samples for instrument testing as required, basic laboratory skills essential. /liliField based role with extensive daily travel. /liliSchedule, Administration and Inventory management: Work independently with minimal direct supervision. /liliManage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. /liliTimely submission of service reports to clients and monthly expense / travel claims. /liliManagement of personal inventory for successful repairs and field support. /liliSupport of sales and field applications team: Work collaboratively to support the sales team with pre and post sales enquiries and tasks. /liliSupport the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues. /li /ulh3Minimum Requirements / Qualifications /h3ulliFluent Business German and English, ideally French /liliBA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector /liliA minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry /liliPersonal Computer repair skills and strong computer skills set, (Windows and Microsoft products) /liliAbility to travel as necessary – Travel 90% /liliStrong brand ambassador /liliExcellent written and verbal communication skills in German and English /liliProven customer-oriented skills in technical support and problem solving /liliStrong organizational and administration skills /liliExcellent attention to detail, time management and process management /liliProfessional demeanor /liliFlexible and willing to travel for work-related purposes as necessary /liliSelf-directed and creative /liliBasic laboratory and GMP skills /li /ulh3Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture. /h3pBio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture. /ph3Why Join Bio-Techne /h3ulliWe offer competitive wages along with extensive benefits for employees and their families. /liliWe invest in our employees’ financial futures through retirement programs and an employee stock purchase plan. /liliWe help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more. /liliWe offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging. /liliWe foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. /li /ulh3Equal Opportunity Employer /h3pBio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. /ppIf you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact for assistance. /ppBio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results. /p