Acquiring Customer Service Manager — Lead

Vor 11 Stunden

Sachseln, Obwalden, Schweiz Nexi Germany GmbH Vollzeit
Nexi is seeking a Customer Service Manager (Acquiring) for Switzerland to lead and grow the Acquiring Customer Service team. You will oversee 1st 2nd level support, maintain service levels, and manage escalations, incidents, and customer satisfaction in a regulated environment.
You will coach and develop agents, collaborate with cross‑functional teams across Europe, and drive improvements in processes and documentation while upholding high standards of customer care.