Guest Experience Journey Intern

Vor 3 Tagen

Genf, Genf (Kanton), Schweiz MSC Cruises Vollzeit
MSC Cruises is seeking a motivated intern to support design, understanding, and continuous improvement of the end-to-end Customer Journey. You will map journeys, document standards, and translate guest feedback into actionable recommendations across pre-cruise, embarkation, onboard, and post-cruise touchpoints. You will collaborate with the Customer Journey department and cross-functional teams to identify opportunities, maintain trackers, and contribute to benchmarking activities and guest #J-18808-Ljbffr