Service Desk Agent

Vor 3 Tagen
Zürich ZH, ZH, Schweiz Adnovum Remote Vollzeit
100% Zurich ## What you're going to do At our headquarters in Zurich, our interdisciplinary and international team is looking for a Service Desk Agent with the option of working from home on certain days. You are the point of contact for inquiries from colleagues, partners, and clients, ensure high client satisfaction, and are responsible for maintaining our service levels. By collaborating with experienced system administrators and engineers, you can deepen your knowledge of current technologies. Instead of just following predefined processes, at Adnovum you have the opportunity to think outside of the box and find individual solutions. And commitment to service is always the first priority. The following responsibilities await you:
- 1st and 2nd-level IT support for Adnovum employees at all our locations
- Hardware and software support (laptop installation)
- Close cooperation with the global IT solutions team, including infrastructure, internal applications, collaboration tools, and cloud services
- Handling and solving problems related to O365 and VPN
- Acting as first point of contact for our international clients in German and English
- Independent communication with all internal departments involved, from 2nd level support to software development ## What we're looking for
- Completed training as ICT specialist, comparable training, or at least two years of professional experience in ICT support
- Good knowledge of Windows operating systems, additional knowledge of MacOS a big plus
- Enthusiasm for technical challenges regarding hardware and software
- Pleasure in dealing with clients
- Independent, structured, and reliable working style, as well as logical, agile, and analytical thinking
- Very good command of German and English ## Sharp minds, good vibes We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work. As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together Apart from our unique «one Adnovum» spirit,

we offer
a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities. We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome. For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding. Talent Acquisition Team jobs@adnovum.com

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