Operations Coordinator

Vor 2 Tagen


Geneva, Schweiz CHANEL Vollzeit

As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow-up of ongoing activities and events.Your main tasks will be as follows:Manage and coordinate all administrative processes related to sales operationsOversee and follow up on customer orders from receipt to deliveryMaintain and update customer databases and sales and retail prices recordsCollaborate closely with field sales teams and key stakeholders across divisions, regions and marketsContribute to overall customer satisfaction by responding promptly to inquiries (phone and email)Prepare sales reports and analyses for the departmentSupport the continuous improvement of administrative proceduresParticipate in product launches in close collaboration with Marketing and Commercial departmentsSupport event coordination by adapting transport plan accordinglyValidate & codify intercompany and suppliers' invoicesAct as a point of contact for retail stores and boutiquesProcess and invoice Purchase & sales ordersTrack incoming goods and manage customs clearance and freight invoicesPlan and follow up on national and international logistics flowsCoordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency. Using KPi's and dashboardManage and coordinate transfers, quality and aged stock flows (reverse logistics)Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry)Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environmentWhat you bring:Client-oriented with a strong team spiritWell-organized to efficiently track files and requestsPrecise and rigorous in task executionPragmatic, structured, methodical, and proactiveExcellent interpersonal skills; able to work collaboratively to address both internal and external client needsStrong service mindset, acting as the client's voice within the organizationStrong organizational skills and ability to manage priorities and stress effectivelyAnalytical and synthetic thinker, able to step back and maintain an overview of all processesAble to ensure daily operational visibility and event follow-up across all three divisionsYour profile:Master's degree from management/engineer School or equivalent in Supply ChainMinimum 3 years of relevant professional experienceNative French speakerGood command of English (minimum B2 level)Proficiency in Spanish & Portuguese is an assetExcellent command of standard IT toolsStrong analytical skills and ability to work effectively with Excel dataExperience with ERP systems (Microsoft Dynamics AX is a plus)At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.


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