IT Service Desk Specialist
vor 1 Tag
IT Service Desk Specialist Penta Corporate Hosting Limited Geneva, Switzerland days ago Role details Contract type Permanent contract Employment type Full-time (> 32 hours Working hours Regular working hours Languages English, French Experience level Intermediate Job location Geneva, Switzerland Tech stack Microsoft Windows Microsoft Active Directory Issue Tracking Systems Windows Server Citrix Systems SharePoint Microsoft InTune Microsoft Onedrive Job description To support our expanding customer base, we're looking for a Service Desk Specialist with strong expertise in Microsoft 365 technologies to join our dynamic team. IT Service Desk Specialist Your Role As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction. You will: Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments. Manage Systems: Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune) as well as Active Directory, Windows Servers, and Citrix environments. Monitor & Resolve: Prioritize and resolve incidents according to criticality while maintaining high service quality. Document Activities: Accurately record all support actions in the ticketing system, ensuring transparency and traceability. Collaborate: Work closely with senior engineers and cloud specialists to escalate complex issues and contribute to continuous service improvement. Take Ownership: Act proactively to identify recurring issues and implement sustainable solutions. Requirements Experienced: Minimum 3 years in IT support, ideally in a Microsoft 365 or hybrid environment. Technically Skilled: Strong knowledge of Microsoft 365 administration, Exchange Online, Teams, SharePoint, OneDrive, Intune, Active Directory, and Windows Server. Customer-Focused: Excellent communication skills with a genuine commitment to delivering top-tier client service. Bilingual: Fluent in both French and English (spoken and written). Organized & Independent: Able to manage multiple priorities efficiently in a fast-paced, service-oriented environment. About the company Penta is a Managed Service Provider (MSP) specializing in IT outsourcing and cloud transformation, operating in both public and private data centers. From our offices in Geneva, Switzerland, and Dubai (DIFC), United Arab Emirates, we deliver secure and reliable IT services to clients around the world., Certified (a plus): Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator (MD-102), or similar certifications are an asset. Why Join Us? Be part of a supportive, innovative IT team working with modern Microsoft cloud technologies. Grow your cloud and cybersecurity expertise through real-world experience and continuous learning. Collaborate with international clients and contribute to impactful IT transformations. Enjoy a professional environment that values trust, growth, and technical excellence
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ITS Service Desk Analyst
vor 1 Woche
Geneva, Schweiz Geneva College VollzeitWork Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through Friday Primary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager. Duties and...
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IT Support Specialist
vor 1 Tag
Geneva, Schweiz Umanova SA VollzeitUmanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.For our international customer in Geneva we are looking to hire few experienced IT Support Specialists.Key DeliverablesIn line with the organization's objectives and business needs, provide functional and technical...
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IT Support Engineer
vor 1 Tag
Geneva, Schweiz GJR Technologies VollzeitResponsibilitiesJD- Service Desk/ Support Analyst L1• Sound knowledge of ITIL processes (incident, change and problem management)• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)• Efficient way of working and analytical skills• Fluency in English and German• Desirable: existing...
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Responsable Service Desk
vor 2 Wochen
Geneva, Schweiz FER Genève VollzeitMissions principales Pour notre département des Systèmes d’Information, nous recherchons un.e Vous encadrerez les équipes de support informatique (niveaux 1 et 2) ainsi que l’équipe d’ingénierie poste de travail (N3). Vous veillerez à la qualité du service rendu, à la montée en compétence des équipes, à la structuration d’une base de...
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Client Service Specialist
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Geneva, Schweiz JPMorgan Chase & Co. VollzeitA Private Banking Client Service Specialist is the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking productsEach CSS works is regionally aligned...
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IT Support Technician
Vor 5 Tagen
Geneva, Schweiz GECI Int. VollzeitGECI International est un spécialiste de la Technologie et du Digital. Depuis son origine en 1980, le Groupe innove pour concevoir et développer des solutions, produits et services intelligents pour les secteurs de la Recherche, de l’Industrie et des Services. Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of...
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Client Service Support Specialist
vor 1 Tag
Geneva, Schweiz JPMorgan Chase VollzeitA Client Service Support Specialist is the primary support person for service related execution within the Private Bank. In this role you will be supporting our Client Service team for all the regions based in Geneva in delivering a high quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines. Please note...
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Client Service Support Specialist
vor 1 Woche
Geneva, Schweiz JPMorgan Chase & Co. VollzeitA Client Service Support Specialist is the primary support person for service related execution within the Private
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IT Support Technician
vor 1 Tag
Geneva, Schweiz GECI Int. VollzeitJoining EOLEN means becoming part of an engineering and IT consulting firm, a subsidiary of the GECI International Group, with a presence in France and abroad.We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense. Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity,...
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IT Support Technician
vor 1 Tag
Geneva, Schweiz GECI Int. VollzeitJoining EOLEN means becoming part of an engineering and IT consulting firm, a subsidiary of the GECI International Group, with a presence in France and abroad.We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense.Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity,...
