Learning Systems Operations

Title: Learning Systems Operations & Support Manager

Job ID: 19183

Location:

ST Electronics Hub, SG

Description
About ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers

About our Line of Business - Training & Simulation Systems
Our Training & Simulation Systems business has close to 40 years of experience in delivering innovative learning, training, and simulation solutions to customers in the defence, public safety and security, and enterprise domains. We envision to create a better future together through learning, training, and simulation.

Together, We Can Make A Significant Impact
As a Learning Systems Operations & Support Manager, you will harness your expertise in cloud technologies to design, develop, and implement robust application solutions that meet the evolving needs of our clients in the Learning Domain. You will work closely with cross-functional teams to drive cloud adoption and ensure that applications are scalable, secure, and maintainable.

Be Part of Our Success
Application Support

• Managing and coordinating the team responsible for resolving application-related issues, providing user support, and ensuring the smooth functioning of software.

Incident & Problem Management

• Investigating, diagnosing, and resolving application-related incidents and problems, including root cause analysis and implementing preventative measures.

Application Maintenance & Enhancement

• Overseeing the maintenance and updates of applications, including applying patches, upgrades, and new releases, while ensuring minimal disruption to users.

Performance Monitoring

• Monitoring application performance, availability, and reliability, identifying areas for improvement, and implementing optimization strategies.

Change Management

• Managing changes to applications, including planning, testing, and deploying updates, ensuring minimal disruption to users.

Stakeholder Communication

• Communicating with stakeholders, including senior management, users, and development teams, about application status, issues, and planned changes.

Budget Management

• Managing the budget for application maintenance and support, including tracking costs and identifying opportunities for cost optimization.

Team Leadership

• Leading and mentoring a team of application support specialists, fostering a collaborative and high-performing environment.

Strategic Planning

• Contributing to the long-term strategy for application maintenance and development, aligning with the organization's overall goals.

Compliance & Security

• Ensuring applications adhere to relevant security policies and regulatory requirements

Qualities We Value
Technical Expertise

• Strong understanding of software development lifecycles, application architecture, and various technologies relevant to the organization's applications

• Certification in AWS, Azure or Google Cloud Platform

• Java Technology Stack Experience Required (ie. Springboot, Apache Tomcat)
• MySQL, Postgres, Microsoft SQL Database
• Microsoft Windows, Linux Operating systems
• 5 years experience supporting and maintaining cloud application solution

Problem-Solving & Analytical Skills

• Ability to diagnose and resolve complex technical issues, analyze data, and identify root causes.

Communication & Interpersonal Skills

• Effective communication with technical and non-technical audiences, including the ability to explain technical concepts clearly.

Leadership & Team Management

• Ability to lead, motivate, and mentor a team, fostering a positive and collaborative work environment.

Project Management Skills

• Ability to manage projects, including planning, execution, and monitoring progress.

Business Acumen

• Understanding of the organization's business objectives and how applications support those objectives.

ITIL/ITSM Knowledge

• Familiarity with ITIL or other IT Service Management frameworks for application support and maintenance.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.