Aktuelle Jobs im Zusammenhang mit Senior Onsite IT Support - Vevey, Waadt - Excis Compliance

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  • Support informatique senior sur site L2 CH

    Vor 2 Tagen

    Vevey, Schweiz Excis Compliance ltd Vollzeit

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Senior Onsite IT Support

Vor 2 Tagen

Vevey, Waadt, Schweiz Excis Compliance Vollzeit

WE ARE HIRING FOR A SENIOR ONSITE IT SUPPORT/TEAM LEAD IN VEVEY, SWITZERLAND.
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking an experienced
Senior on-site IT Support/Team Lead
to oversee and drive high-quality end-user support services. The role involves managing on-site technicians, ensuring operational excellence, and delivering exceptional VIP and executive support while continuously optimizing service performance.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

· Client in 190+ countries

· 6000+ Engineers

· 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

KEY RESPONSIBILITIES- Act as the
Team Lead
for on-site support operations, ensuring seamless day-to-day service delivery
- Manage
shift planning
, technician availability, workload balancing, and on-site coverage
- Prioritize incidents, service requests, and VIP issues
, ensuring timely and effective resolution
- Provide
advanced support to VIPs and executive users
, maintaining high service standards
- Own the
Digital Bar and IT Boutique
services, ensuring readiness, quality, and user satisfaction
- Lead
PC refresh and lifecycle programs
, including:

  • Strict adherence to processes and execution quality
  • Asset decommissioning and
    CMDB accuracy
  • Drive
    remote support adoption
    and promote user self-help initiatives to reduce on-site demand
  • Minimize dispatch volumes through
    effective triage, enablement, and automation
  • Govern
    Hardware Asset Management (HAM)
    accuracy, compliance, and audit readiness
  • Coordinate
    hands-and-eyes support
    for server, network, and infrastructure teams
  • Lead
    technician onboarding
    , induction programs, and Train-the-Trainer sessions
  • Deliver
    end-user training sessions
    and new user induction programs
  • Act as the
    escalation point
    and primary interface with the Service Desk and other resolver teams
  • Drive
    continuous service improvement
    using SLA, KPI, and user experience insights

  • Promote
    end-user adoption
    , self-service awareness, and service optimization initiatives.
    Requirements

  • 5 to 6 years of relevant experience
    in on-site IT support, endpoint services, or end-user computing environments

  • Expert-level experience in
    endpoint services, audio-visual (AV), and IT boutique support
    environments
  • Strong
    VIP and executive support
    experience with excellent stakeholder management skills
  • Proven ability to
    plan shifts, prioritize workloads, and optimize on-site resources
    effectively
  • In-depth knowledge of
    Hardware Asset Management (HAM)
    and
    CMDB governance
    , including compliance and audit readiness
  • Working knowledge of
    server hardware
    and
    data center etiquette
    , including hands-and-eyes support
  • Demonstrated
    coaching, mentoring, and team leadership
    capabilities
  • Excellent
    documentation, reporting, and presentation
    skills
  • Strategic, calm, and
    solution-oriented mindset
    , with the ability to manage high-pressure situations
  • Fluency in English and French
    Benefits

Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Switzerland and be at the forefront of IT support excellence