Senior Onsite IT Support

WE ARE HIRING FOR A SENIOR ONSITE IT SUPPORT/TEAM LEAD IN VEVEY, SWITZERLAND.Excis is a global IT support leader, driven by innovation and collaboration. We are seeking an experienced Senior on-site IT Support/Team Lead to oversee and drive high-quality end-user support services. The role involves managing on-site technicians, ensuring operational excellence, and delivering exceptional VIP and executive support while continuously optimizing service performance.Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.· Client in 190+ countries· 6000+ Engineers· 200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with usKEY RESPONSIBILITIESAct as the Team Lead for on-site support operations, ensuring seamless day-to-day service deliveryManage shift planning, technician availability, workload balancing, and on-site coveragePrioritize incidents, service requests, and VIP issues, ensuring timely and effective resolutionProvide advanced support to VIPs and executive users, maintaining high service standardsOwn the Digital Bar and IT Boutique services, ensuring readiness, quality, and user satisfactionLead PC refresh and lifecycle programs, including:Strict adherence to processes and execution qualityAsset decommissioning and CMDB accuracyDrive remote support adoption and promote user self-help initiatives to reduce on-site demandMinimize dispatch volumes through effective triage, enablement, and automationGovern Hardware Asset Management (HAM) accuracy, compliance, and audit readinessCoordinate hands-and-eyes support for server, network, and infrastructure teamsLead technician onboarding, induction programs, and Train-the-Trainer sessionsDeliver end-user training sessions and new user induction programsAct as the escalation point and primary interface with the Service Desk and other resolver teamsDrive continuous service improvement using SLA, KPI, and user experience insightsPromote end-user adoption, self-service awareness, and service optimization initiatives.Requirements5 to 6 years of relevant experience in on-site IT support, endpoint services, or end-user computing environmentsExpert-level experience in endpoint services, audio-visual (AV), and IT boutique support environmentsStrong VIP and executive support experience with excellent stakeholder management skillsProven ability to plan shifts, prioritize workloads, and optimize on-site resources effectivelyIn-depth knowledge of Hardware Asset Management (HAM) and CMDB governance, including compliance and audit readinessWorking knowledge of server hardware and data center etiquette, including hands-and-eyes supportDemonstrated coaching, mentoring, and team leadership capabilitiesExcellent documentation, reporting, and presentation skillsStrategic, calm, and solution-oriented mindset, with the ability to manage high-pressure situationsFluency in English and FrenchBenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Switzerland and be at the forefront of IT support excellence