Service Delivery Manager – Infrastructure IT

vor 7 Stunden

Genf, Genf, Schweiz Next-Link Vollzeit

We are looking for a Service Delivery Manager with strong experience in IT Infrastructure services to join an international environment. The successful candidate will act as the interface between client stakeholders and delivery teams, ensuring operational excellence and contractual SLA adherence. The role includes stakeholder management, continuous service improvement, escalation handling, and coordination of nearshore/offshore support units. Strong interpersonal skills and deep understanding of infrastructure components such as servers, networks, security, and cloud platforms (Azure, AWS) are essential. This is a hybrid role requiring client-facing maturity and a structured delivery approach under ITIL practices.

Key Responsibilities
  • Ensure the successful delivery of IT infrastructure services to the client
  • Act as the main point of contact for client stakeholders
  • Manage service performance and ensure SLA compliance
  • Coordinate offshore/nearshore support teams
  • Drive continuous service improvement initiatives
  • Handle escalations and ensure timely resolution of issues
  • Produce service reporting and ensure contractual deliverables are met
  • Collaborate with technical teams to improve service reliability and efficiency


Requirements
  • Minimum 5 years' experience as SDM or Service Manager in IT Infrastructure environments
  • Excellent client communication in French (written and spoken)
  • Strong knowledge of infrastructure: servers, networking, security, cloud (Azure, AWS)
  • Proven experience managing offshore or nearshore delivery models
  • ITIL Foundation certification preferred
  • Strong synthesis capabilities, natural leadership, and ability to work under pressure


Benefits
  • Work in a stable international client context with long-term vision
  • Flexible hybrid setup with regular client interaction
  • Opportunities for contract extension and internal mobility


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