Head of Quality Management

Do you believe quality is not just a requirement and process, but a mindset? At GWF, we are committed to delivering products and solutions that redefine performance, efficiency, reliability, and customer satisfaction. As our Head of Quality Management, you will play a key role in shaping a culture of excellence that spans from component to product to solutions and services, from supplier to our global partner and manufacturing network. Join us in ensuring world-class quality at competitive cost levels - through innovation, digitalization, and strong partnerships built on competence, community and mutual respect.

Your Key Responsibilities

• Lead and develop the company-wide Quality Management System in line with ISO 9001/14001/27001/45001 and relevant industry standards
• Inspire and empower an agile, high-performing quality team and foster a strong "zero-defect" culture across all functions
• Ensure hands-on implementation of quality objectives aligned with business strategy, customer requirements, and regulatory compliance
• Establish and monitor quality metrics, KPIs, and audit programs across production, supply chain, R&D, and customer interfaces – leveraging digital tools, data analytics, and AI-based monitoring for preventive quality assurance
• Drive product and process quality planning (APQP, PPAP) and continuous improvement initiatives (Lean/Six Sigma, RCA, PDCA, Kaizen, etc.)
• Strengthen end-to-end quality along the value chain, from smart product design to connected customer solutions, data, and services
• Collaborate closely with R&D, Production, Procurement, and Logistics to integrate quality in every phase of the value chain
• Ensure compliance with applicable regulations and certifications (e.g., MID/OIML, ISO 17025, and industry-specific standards)
• Manage internal and external audits and represent the company to regulatory authorities and certification bodies
• Implement risk assessment and mitigation strategies related to product, process, and service quality
• Coordinate recall processes, complaint handling, and corrective action management
• Act as the voice of the customer, ensuring satisfaction and long-term partnership through robust quality performance

What You Bring

• Bachelor or Master Degree (Uni/FH) in Engineering, Quality Management, Industrial Management, or a related technical field
• Several years of experience in senior quality management roles, ideally within metering, energy, system technology, or automotive sectors
• Strong expertise in ISO 9001 and related quality standards and regulations
• Proven success in implementing and managing QMS across global organizations with strong methodological know-how
• Deep understanding of production processes, system integration, and solution-oriented business models
• Inspiring leadership and people development skills with a track record of building cross-functional teams
• Analytical mindset with a hands-on approach to problem-solving and process optimization combined with pragmatism and entrepreneurial drive
• Experience in digitalization of quality processes and passion for applying AI in quality management
• Business fluency in German and English

What We Offer

• A key leadership role with strategic influence in a dynamic, internationally operating, family-owned company
• A collaborative and innovative work environment with a strong team spirit
• A meaningful and socially valuable corporate purpose focused on long-term sustainability

Interested?

Then we should get to know each other. Silvia Hurschler (Head of HR) is looking forward to receiving your online application and will be happy to provide you with further information

GWF AG is a leading company for the measurement, data communication, and management of scarce resources in the areas of gas, water, electricity, and heat. Thanks to our many years of experience with high-precision measuring devices, the high level of expertise of our employees, and our leading technologies, we offer future-proof solutions that contribute to a sustainable energy and water use. GWF is a Swiss family business with over 300 employees and a 125-year history. In recent years, the SME has evolved from a proven meter manufacturer to an innovative solution partner for measurement systems and the meter data management for applications in utilities, industry, public infrastructure, and building services.

Apply now