Client Engineer – Technical Consultant

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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We're searching for aClient Engineer Technical Consultantto join our technincal team in Zurich or Geneva. You'll be at the forefront of driving solutions together with the Lenovo Tech community for our key commercial accounts in Switzerland. This isn't just about support; it's about shaping the future of enterprise client environments anddeveloping creative resolutions to complex problems.

You Will Be Responsible For

• Managing the technical support relationship from Lenovo towards our key large enterprise public sector customers in Switzerland
• You will work with Lenovo's technical support teams (Level 1-3) to troubleshoot and provide essential technical sales support and issue resolution for Lenovo's enterprise client device portfolio
• You will support solution design and implementation of advanced client technologies, partnering closely with our customers
• You will collaborate with our local sales teams to ensure a unified approach and will have a significant customer-facing time on-site (30-50%)
• You must be able to deal with customer representatives at any level, and also with Sales, Services leadership, and technical communities at any level
• You will be a trusted advisor for our customers

Position Requirements

• Combination of strong technical and project management skills Experience in technical consulting and excellent communication skills with a customer centric attitude
• Experience in IT industry required (Minimum 5 years) with knowledge of business customers in PC industry preferred
• Degree in Information Technology, System Engineering or similar subjects or equivalent work experience
• PC architecture knowledge and in depth knowledge of current and former operating systems (Primarily Microsoft, preferred knowledge of Linux), Auopilot Security
• Experience with Microsoft Endpoint solutions (MECM and Intune including drivermanagement/deployment device management)
• Knowledge of Scripting (Powershell) would be advantageous
• You know how to connect with customers and have the ability to work at different levels and to manage customer situationsand escalations
• Excellent German and English written presentation skills plus an ability to communicate in French is advantageous
• Excellent presentation, communications and interpersonal skills. Proficient in Microsoft office programs and PC technologies- -Flexible, proactive high customer orientation
• Excellent organisation skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment. Ability to build effective virtual teams and drive results through others in a complex cross-functional organisation required

What We Offer

• Employee Share Purchase Plan
• Employee Assistance Program, e.g., for health, legal financial consultancy
• Pension Plan above legal requirements
• Meal Allowance
• Sport Allowance
• Social Security: accident sick leave insurance costs covered by Lenovo, up to 100% OTE payment for 1 year
• Public transport support
• Mobile phone Swisscom flat rate incl. max 4 data cards
• Internal E-learning Development Platform Available for Employees
• Specialized Development Trainings (based on nomination process)
• Employees Groups (LGBT+, WILL, etc.)
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)

Do you want to know what our culture is like? CHECK OUT this video:

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Please provide CV in English.

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.