Client Solutions Engineer

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

Join our Technology R&D Lab as a Client Solutions Engineer and become the technical bridge between our innovative composable banking platform and the financial institutions we serve. You will play a crucial role in driving customer success by creating comprehensive implementation documentation, supporting client engineering teams through their integration journey, and showcasing our platform's capabilities to prospective customers.

You'll work closely with Product, Engineering, and Sales teams to ensure clients can successfully adopt and deploy our cloud-native SaaS solution. Your technical expertise, knowledge of wealth management and communication skills will be essential in translating complex platform capabilities into clear, actionable guidance that accelerates time-to-value for our customers.

Your key tasks

• Create and maintain comprehensive technical documentation including implementation guides, API references, integration patterns, and best practices for client engineers
• Develop sample code, reference architectures, and integration examples to accelerate client adoption
• Provide hands-on technical support to client implementation teams, troubleshooting integration issues and advising on optimal approaches
• Conduct technical discovery sessions with prospective clients to understand their requirements and use cases
• Deliver compelling technical demonstrations and proof-of-concept implementations showcasing platform capabilities to potential customers
• Partner with Sales teams during the pre-sales process to address technical questions, assess feasibility, and scope implementation efforts
• Collaborate with Product and Engineering teams to communicate client feedback, identify common integration challenges, and influence product roadmap priorities
• Design and deliver technical enablement sessions and workshops for client teams
• Build reusable solution accelerators and templates that reduce implementation time and complexity
• Stay current on platform capabilities, releases, and roadmap to effectively advise clients on upcoming features
• Contribute to knowledge base articles, FAQs, and community resources that enable client self-service

Qualifications

• 5+ years of experience in solutions engineering, technical consulting, or client-facing technical roles for enterprise software or SaaS platforms
• Strong technical background with hands-on experience in software development, API integration, and cloud technologies (AWS preferred)
• Strong understanding of investment management systems, portfolio accounting, and asset servicing - experience with Investment Book of Record (IBOR), Order Management Systems (OMS), or related wealth/asset management platforms
• Proven ability to create clear, comprehensive technical documentation for diverse technical audiences
• Experience supporting enterprise clients through complex software implementations and integrations
• Excellent presentation and demonstration skills, comfortable presenting to both technical and executive audiences
• Familiarity with RESTful APIs, event-driven architectures, and modern integration patterns
• Knowledge of CI/CD practices, containerization, and cloud-native architectures
• Strong problem-solving and troubleshooting skills with ability to diagnose and resolve technical issues
• Exceptional communication and interpersonal skills, with ability to explain complex technical concepts to varied audiences
• Customer-focused mindset with commitment to driving client success and satisfaction
• Ability to work effectively across time zones and with distributed teams
• Willingness to travel occasionally for client meetings, workshops, and conferences

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.