Tech Support Specialist German Speaker

Vor 2 Tagen

Zug, Zug, Schweiz Boeva Tech Vollzeit € 19'200 - € 38'400 pro Jahr

Join a Global Leader in Digital Security | Multinational Software Company
Location: Attica, Greece | Work from Home Option Available

Interview Deadline: | Training Date:

Relocation Support Your Choice:

  1. Flight + hotel stay + real estate agency fee covered

  2. 250 EUR relocation allowance + real estate agency fee (ideal if self-arranged)

Training: 15 days on-site.

Base Salary: 1,400 EUR gross/month x 14 times + Performance Bonus up to 20%

ERF: 30975

Who We Are

We're hiring for one of the worlds leading names in cybersecurity a multinational powerhouse with dual headquarters in the USA and Czech Republic, home to renowned global brands including Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender.

With millions of users trusting our digital protection services, this is your opportunity to join a company thats reshaping online safety while building a future-proof career in tech.

Your Role: Tech Support Specialist (German Market)

As a Frontline Agent, you'll be the first point of contact for our German-speaking users. Whether they need help with setting up their antivirus software, troubleshooting basic issues, or navigating a subscription renewal, youll be their trusted guide.

This is not just support youll actively engage in retaining customers and introducing them to premium services through cross-sell and upsell opportunities.

What Youll Do Day to Day

  • Handle ~25 inbound contacts/day (calls & emails) across 7 cutting-edge tools

  • Support German-speaking users with:

    • Product downloads, installations, and activations

    • Account inquiries and subscription renewals

    • Manual purchase guidance

    • Basic troubleshooting via remote support tools

  • Upsell/cross-sell relevant products based on user needs

  • Work toward performance targets and advance to premium technical support (virus removal, device optimization, Ultimate Helpdesk) after proven success

Your Profile

Language Requirements:

  • German: C1 (native or near-native)

  • English: B2+ (for training & internal tools)

Experience & Skills:

  • Minimum 1 year in customer care or tech support (preferably in tech)

  • Strong oral & written communication

  • Solid PC literacy, with hands-on knowledge of:

    • Windows, macOS, Android, iOS

    • Firewalls, antivirus software, internet applications

  • Typing speed: 25+ WPM with 85% accuracy

Whats In It for You?

Competitive Package & Bonus

  • 1,400 EUR gross/month base salary per 14 months

  • Up to 20% monthly performance bonus

  • Transportation bonus up to EUR per month, proportionally to on-site presence

  • Roughly 24,160 EUR gross/year, including base, transportation, and performance bonus

Training & Growth

  • Paid 15-day onboarding (on-site)

  • Clear career path to premium support services

  • Work for a brand recognized as a Great Place to Work

Perks & Benefits

  • Private health insurance & exclusive product discounts

  • Free online Greek language courses

  • Regular team events & cultural activities

  • Access to modern offices with lounge areas and social zones

Schedule:
Monday-Friday, Remote from Greece after training

Your Hiring Journey

  1. Apply online

  2. Language proficiency test (German & English)

  3. Interviews with our recruitment and client teams

Ready to Make an Impact?

If you're passionate about tech, thrive in a customer-focused role, and are looking to grow your career with an industry leader this is your moment.

Whether you're based in Greece or relocating from abroad, well support you every step of the way.

Apply now and help secure the digital world one customer at a time.

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