Sensory & Product Experience Group Manager

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good. We place our people at the heart of our success – all 14,000 of them. To achieve this, we live by four behaviors. We Inspire, we Care, we Act, and we iNnovate. Want to be part of this exciting journey? Join the Nespresso team- Reimagine what coffee can be. Reimagine what you can become.

Position Snapshot

Location: Romont, Switzerland  

Company: Nespresso HQ 
Act. Rate: Full-Time, 100% 
Type of contract: Permanent contract

What we offer at Nespresso

Exciting opportunities to develop your career your way

Flexible working arrangements - facilitating creativity and collaboration

A culture of diversity, inclusion and belonging where individuality is celebrated, and you can be the real you

Quality and sustainability at the core of who we are and a critical vision of driving positive change

The opportunity to be part of a B Corp certified company and one of the world's most trusted brands

Don't hesitate to connect with us during the recruitment process to learn more.

Position Summary 

As a "Sensory & Product Experience Group Manager", you will be in charge of the definition of the Sensory Roadmap for Nespresso. Hence, you will craft and lead a sensory roadmap that supports the Nespresso ambition to deliver exceptional, consistent, and emotionally resonant coffee experiences across all Nespresso systems globally, while mentoring a skilled and dynamic team.

A Day in the Life of a Sensory & Product Experience Group Manager

• Integrate sensory consumer insight into system design: collaborate closely with machine engineers, packaging, and green coffee experts to optimize the interaction between capsule, machine, and brewing parameters for in-cup perfection
• Lead Consumer-Centric Product Experience Innovation: Translate deep consumer insights into differentiated sensory profiles
• Advance Sensory Methodologies for portioned Coffee: Champion cutting-edge techniques such as sensory profiling, and digital sensory tools to evaluate and enhance the Nespresso experience
• Leverage Digital & Al Tools for agile insights: Pilot and scale digital sensory platforms and Al-driven analytics to accelerate product development and renovation cycles.
• Act as Global Sensory Ambassador: Represent Nespresso sensory leadership in cross- functional forums, external partnerships, and industry events

What will make you successful

• Education in Food Sensory or equivalent
• Extensive knowledge of consumer research methodologies (qualitative and quantitative), product evaluation and ability to drive strategic insights and translate into actionable product improvements
• Previous exposure to Marketing & Communications functions
• Excellent analytical skills with ability to analyze and synthesize complex information
• Outstanding communication skills with ability to work and collaborate in a matrix organization
• Experience in managing and coaching people
• Coffee knowledge as a big plus
• Ability to travel between various Nespresso locations
• Fluency in English

Nespresso is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

At Nespresso, we've built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture, where supportive people help each other. One where anyone is encouraged to challenge the status quo and have an impact on the future for one of the biggest sustainable companies. Whatever your role, you'll find you can drive real change and spread your enthusiasm. Join the place where you can thrive, you feel, you belong, you are inspired to be and do your best.