IT Support Lead

Workload: 100%
Lead our on-site IT support in Switzerland and help us deliver reliable, user-centric services that keep Axpo running. Bring your leadership and tech know-how to a collaborative, improvement-driven environment.

What you will do:

• Lead and coach the on-site support team; plan tasks, monitor performance, ensure SLA/KPI adherence
• Act as primary contact for incidents, requests, and escalations; ensure seamless end-to-end handling
• Oversee delivery, setup, and maintenance of end-user hardware and software for high user satisfaction
• Drive implementation of group-wide IT standards and best practices; tailor to internal customer needs
• Collaborate with L2/L3 and cross-functional IT teams to resolve complex issues and manage escalations
• Optimize ticket workflows (e.g., ServiceNow/JIRA), reporting, knowledge base quality, and automation/self-service

What you bring & who you are:

• Must-have: Degree in Computer Science/IT or equivalent experience; 5+ years in IT support with on-site operations
• Must-have: Team leadership experience incl. delegation, mentoring, performance management
• Must-have: Strong troubleshooting of endpoints and peripherals; hands-on with ticketing systems (e.g., ServiceNow; JIRA)
• Must-have: Familiarity with endpoint management and ITIL (e.g., Microsoft Intune, SCCM; ITIL processes)
• Must-have: Fluent German and English; clear communicator with a structured, proactive, results-driven mindset
• Nice-to-have: Experience driving process improvements, KPI reporting, SLA management, and automation; relevant certs (e.g., ITIL, Microsoft Modern Desktop Administrator)
• If you don't meet every point, we still encourage you to apply—your potential matters.

About the team:
You'll join Group IT's on-site support, collaborating across locations, business units (incl. nuclear), and external partners. We value openness, reliability, and continuous improvement—and every voice counts.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team

• Working Hours Enjoy flexible working hours
• Generous pension plan We pay 60% of your pension contributions - for a secure future.
• Health comes first 100% continued payment of salary in the event of illness or accident and access to an exclusive mental health platform with five free sessions with a psychologist.
• Parental leave 16 weeks maternity leave (100% continued pay) and 10 days paternity leave (100% continued pay) to spend valuable time with your family.
• Support for your family Up to 20% reimbursement of childcare costs (max. CHF 4,800 per year).
• Exclusive discounts Attractive discounts on petrol, insurance and mobile telephony with partner companies such as Shell, Avia, Sunrise and Swisscom.
• Public transportation No problem: with the SwissPass (max. CHF 190) you can get from A to B at a reasonable price.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.