Senior Salesforce Consultant

Job Description:

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit 

Role Outline:

We are looking for a Senior Salesforce Consultant (Service Cloud & Data Cloud), fluent in French and English, to join our team in Geneva. This role is ideal for someone who thrives in collaborative environments, enjoys solving complex challenges, and is passionate about helping clients unlock the full potential of Salesforce.

As a Senior Salesforce Consultant, you will work closely with client teams to design and deliver impactful Service Cloud and Data Cloud solutions. You will guide them through their digital transformation journey, ensuring that business needs are translated into scalable, effective Salesforce implementations.

You will also contribute to our internal knowledge base, mentor colleagues, and help shape the future of our Salesforce consulting practice. We value diverse perspectives, inclusive teamwork, and a growth mindset.

Here are some of the exciting tasks awaiting you:

• Designing and implementing Salesforce Service Cloud and Data Cloud solutions tailored to client goals

• Leading workshops and discovery sessions to understand business needs and translate them into user stories and solution designs

• Advising clients on CRM strategy, data architecture, and process optimisation

• Supporting multi-cloud Salesforce projects and ensuring alignment between business and technology

• Collaborating with development, UX/design, and content teams (onsite and/or offshore)

• Preparing and presenting solution proposals, demos, and documentation

• Mentoring junior consultants and contributing to internal knowledge sharing

• Promoting reusability and scalability of solution components across engagements

• Staying current with Salesforce product releases and industry trends

• Supporting change management and adoption strategies for client teams

A mix of the following is the person we are looking for:

• Proven experience with Salesforce Service Cloud and Data Cloud implementations

• Salesforce certifications are a strong plus (e.g. Service Cloud Consultant, Data Cloud, Administrator, Platform App Builder)

• Experience in client-facing roles with excellent communication and presentation skills

• Familiarity with agile delivery methodologies and project management tools

• Fluency in French and English

• Experience working in international and cross-functional teams is a plus

• Onsite presence in Geneva is required

Additional information

Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

Some of the benefits we offer:

• 25 days of holidays
• 2 volunteer days for charitable activities
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• Independent home office management
• State-of-the-art, creative office space with ergonomically equipped workstations
• Pet friendly offices
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Learning Allowance: Receive 40 additional hours per year for personal and professional development, on top of statutory educational leave
• Corporate benefits platform
• Referral bonus program 
• Team events: company parties, monthly breakfasts, aperos

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Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

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