Deputy General Manager

Vor 2 Tagen

Wallisellen, Zürich, Schweiz B&B HOTELS Switzerland Vollzeit

Position overview

Reporting directly to the
General Manager
, the
Deputy General Manager
supports the overall management of the hotel and plays a key role in ensuring smooth daily operations, team leadership, and guest satisfaction.

As the
second-in-command
, you act as a true operational and managerial relay, guaranteeing continuity, performance, and service quality.

Key responsibilities

Operations & Performance

  • Support the General Manager in the
    day-to-day running of the hotel
  • Act as
    Manager on Duty
    and take full responsibility in the GM's absence
  • Oversee hotel operations across Front Office, Housekeeping, Breakfast and Maintenance
  • Ensure compliance with
    brand standards, procedures, and service quality
  • Monitor operational KPIs (occupancy, guest satisfaction, costs, productivity)
  • Identify and implement
    continuous improvement actions

People Management

  • Supervise, support, and motivate operational teams and supervisors
  • Contribute to
    recruitment, onboarding, training, and performance follow-up
  • Foster a positive, structured, and engaging working environment
  • Support disciplinary processes in coordination with the General Manager and HR

Guest Experience

  • Ensure a high level of
    guest satisfaction and service excellence
  • Handle escalated guest issues with autonomy and professionalism
  • Actively promote a customer-centric culture across all teams

Your profile

  • Proven experience in
    hotel operations
    (Operations Manager, Front Office Manager, Assistant GM, Hotel Manager, or similar)
  • Strong
    hands-on operational mindset
    with leadership capabilities
  • Comfortable managing teams and operational pressure
  • Organized, reliable, and solution-oriented
  • Strong customer service culture
  • Fluent in
    German and English
    (French is a plus)

Why join us?

  • A
    key leadership role
    within the hotel
  • Clear exposure to hotel management and operational decision-making
  • Strong development path toward a
    General Manager position
  • A dynamic and structured hotel environment with group support

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