Customer Service Executive

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Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

We are looking for a new star on our Customer Service team in Ismaning. Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Responsibilities:

• Engage in effective personal communication with customers, colleagues and suppliers
• Maintain effective relationships with clients and proactively support their complex needs
• Ensure all shipments and customs requirements are handled according to company and international regulations
• Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
• React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
• Generate sales leads and collaborate with sales on identification and development of potential and existing accounts

Requirements:

• Requires broad training in fields such as business administration, logistics or operations
• Fluent in English and German
• Effective oral and written communication
• Ability to represent a positive and professional image
• Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
• Strong problem solving, analytical and investigative skills to bring issues to resolution
• Flexibility in working shifts
• Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook

.

Education

• Degree in International Trade, International Business, or related field from an accredited institution.

Skills And Knowledge

• Strong command of English (written and oral).
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal and analytical skills.
• Ability to resolve customer issues quickly and creatively to improve satisfaction.
• Strong organizational skills with attention to detail.
• Ability to take initiative and responsibility.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to prioritize workload in a dynamic environment.
• Self-motivated with the ability to work independently.
• Strong technical, organizational, planning, and teamwork skills.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: World Courier Switzerland S.A.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned