Desktop Support Engineer

vor 22 Stunden

Oberwil b Zug, Zug, Schweiz Tech Domain Pvt. Limited Vollzeit

About the Role

We are seeking a proactive and customer-focused L1 Desktop Support Engineer to join our onsite IT support team at Adidas Root, Switzerland. The successful candidate will provide first-level technical assistance to end-users, ensuring smooth operation of IT systems, hardware, and software within a dynamic, high-performance environment.

Key Responsibilities

  • Provide onsite technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
  • Handle installation, configuration, and troubleshooting of Windows and macOS operating systems.
  • Support Microsoft 365 applications, Outlook, Teams, and other productivity tools.
  • Assist users with network connectivity issues (LAN/WLAN/VPN).
  • Manage incident tickets via ITSM tools (e.g., ServiceNow, Remedy, etc.) and ensure timely resolution.
  • Maintain accurate asset inventory records and support hardware replacement or upgrade activities.
  • Coordinate with L2/L3 support teams for escalations when required.
  • Ensure compliance with IT security policies and data protection standards.
  • Deliver excellent customer service and maintain strong communication with end-users.

Requirements

  • Proven experience (1–3 years) in Desktop / IT Support or similar technical roles.
  • Strong knowledge of Windows 10/11, macOS, and common IT applications.
  • Familiar with Active Directory, Office 365, remote desktop tools, and basic networking.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and efficiently in a fast-paced environment.
  • Must hold a valid Swiss work permit and be located within commuting distance of Root, Switzerland.
  • Fluency in English and German (spoken and written) is required.

Preferred Skills

  • Basic understanding of ITIL processes and ticketing systems.
  • Experience with hardware imaging, deployment tools, and antivirus management.
  • Exposure to corporate IT environments (retail or manufacturing preferred).

What We Offer

  • Opportunity to work with a global brand (Adidas) in a professional IT environment.
  • Supportive and collaborative workplace culture.
  • Long-term potential within a growing international IT services network.

How to Apply

If you meet the above qualifications and are ready to take the next step in your IT support career, please apply directly through Indeed with your updated CV.

Only candidates with a valid Swiss work permit and required language proficiency will be considered.

Job Type: Freelance

Pay: CHF3' CHF4'000.00 per month

Work Location: On the road

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