Customer Success Manager

vor 1 Woche

St Gallen, Sankt Gallen, Schweiz Frontify Vollzeit CHF 80'000 - CHF 120'000 pro Jahr
We're all about helping brands turn ideas into impact.
Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading
Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your Mission You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they'll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you'll build up trustful, strategic relationships that fuel our fast-growing business. Your Responsibilities
  • Guide new customers through onboarding and deliver tailored training to maximize product value.
  • Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
  • Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
  • Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
  • Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
  • Partner with customers to align Frontify's capabilities with their evolving business goals.
  • Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.
Your Story
  • You can work in a hybrid format, spending two days each week on-site at our St. Gallen, Switzerland office.
  • You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.
  • You're skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
  • You're familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.
  • You're a strong communicator and relationship-builder, both internally and externally.
  • You're confident in tech and enjoy finding smart ways to automate where it counts.
  • People describe you as authentic, motivated, and accountable.
  • You have C1+ (full professional) proficiency in both English and German.
Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands and people with a human touch. - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. - Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you
What we offer - At least 5 weeks of holiday (PTO) - Paid educational and well-being days off - Home office setup budget - Annual salary review - Localized benefits - Invite to our summer company meet-up in Switzerland
Important to us At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next Steps Apply: Submit your CV and answer a few questions. We'll update you on your application. Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background. Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey. Join Us: If it's a match, welcome to Frontify
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process. We use artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools do not replace human judgment, and all final hiring decisions are made by people. Please see our Privacy Notice for more information.

)

  • Technical Customer Manager

    vor 1 Woche

    St. Gallen, Sankt Gallen, Schweiz LHH Vollzeit CHF 100'000 - CHF 120'000 pro Jahr

    Our client is a leading global manufacturer specializing in high-quality mechanical components essential to the construction industry. Renowned for engineering excellence and reliability, they serve some of the world's largest construction companies.The ideal candidate will combine deep technical knowledge in civil engineering with strong relationship...

  • Enterprise Account Manager

    vor 13 Stunden

    St. Gallen, Sankt Gallen, Schweiz Frontify Vollzeit

    We're all about helping brands turn ideas into impact. Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in...

  • Enterprise Account Manager

    vor 13 Stunden

    St. Gallen, Sankt Gallen, Schweiz Frontify AG Vollzeit

    We're all about helping brands turn ideas into impact.Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.With headquarters in St....

  • Key Account Manager

    Vor 7 Tagen

    St. Gallen, Sankt Gallen, Schweiz Frontify AG Vollzeit CHF 50'000 - CHF 120'000 pro Jahr

    We're all about helping brands turn ideas into impact.Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.With headquarters in St....

  • Account Manager

    Vor 5 Tagen

    St. Gallen, Sankt Gallen, Schweiz Sdui Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    Our missionSdui Groupis one of Europe's fastest-growing EdTech companies, founded in 2018 and now home to five brands with over 230 employees across multiple countries. Together, we build secure, scalable, and user-friendly digital solutions that make communication, collaboration, and learning in schools seamless.This position sits withinPupil AGin St....

  • Account Manager CH

    Vor 5 Tagen

    St. Gallen, Sankt Gallen, Schweiz Sdui Group Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    Our missionSdui Group is one of Europe's fastest-growing EdTech companies, founded in 2018 and now home to five brands with over 230 employees across multiple countries. Together, we build secure, scalable, and user-friendly digital solutions that make communication, collaboration, and learning in schools seamless.This position sits within Pupil AG in St....

  • Key Account Manager Switzerland

    Vor 5 Tagen

    St. Gallen, Sankt Gallen, Schweiz -fb29-444d-aa4d-5cdfc45d7ad1 Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Job DescriptionTemporary Contract till end of Aug, parental leave coverAbout UsAt Diageo, we do Sales differently. We're the leading beverage alcohol company in every region of the world, boasting internationally-recognised brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker. And this is your opportunity to create new ways to share and celebrate...

  • Account Manager CH

    Vor 3 Tagen

    St. Gallen, Sankt Gallen, Schweiz Sdui Group Vollzeit CHF 60'000 - CHF 120'000 pro Jahr

    Our mission Sdui Group is one of Europe's fastest-growing EdTech companies, founded in 2018 and now home to five brands with over 230 employees across multiple countries. Together, we build secure, scalable, and user-friendly digital solutions that make communication, collaboration, and learning in schools seamless. This position sits within Pupil...

  • Growth Marketing Manager

    vor 2 Wochen

    St. Gallen, Sankt Gallen, Schweiz Entyre & Pflegewegweiser Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Pflegewegweiser is the leading platform for compensated family caregiving in Switzerland.Our mission is clear: to provide families with fast and tangible relief.At our company, your marketing work creates real social impact – your efforts directly help thousands of families.Bureaucracy, time pressure, and emotional strain make life difficult for family...

  • Growth Marketing Manager

    vor 2 Wochen

    St. Gallen, Sankt Gallen, Schweiz Pflegewegweiser GmbH Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Pflegewegweiser is the leading platform for compensated family caregiving in Switzerland.Our mission is clear: to provide families with fast and tangible relief.At our company, your marketing work creates real social impact – your efforts directly help thousands of families.Bureaucracy, time pressure, and emotional strain make life difficult for family...