Applications Orchestration Lead

Management Support Section, Business Applications Division, Information and Communication Technology Department, Administration, Finance and Management Sector

Grade - P5

Contract Duration - 2 years *

Duty Station : CH-Geneva

Publication Date : 28-Oct-2025 Application Deadline : 27-Nov-2025, 4:59:00 PM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant's location.

1.Organizational Context

a. Organizational Setting

The post is located in the Management Support Section of the Business Applications Division. The Business Applications Division (BizApps) provides a comprehensive suite of IT applications development and support activities for the portfolio of business applications underpinning WIPO's business lines. This includes the development, deployment, and support of IT business solutions that ensure the effective operation and advancement of key systems such as the PCT, Madrid, and The Hague. Additionally, the BizApps Division supports custom application needs across other business lines, including projects like Lisbon, Green, ABC, and the WIPO website, leveraging best practices from WIPO's core systems. The division is also responsible for the smooth operation of IT services, managing the entire lifecycle of data and information - from ingestion, through processing, to dissemination. The Management Support Section is responsible for managing the Business Applications portfolio, managing demand and implementing change management to ensure alignment with the Information and Communication Technology Department's Strategy and business objectives. The Section provides business and solution architecture services to ensure consistency of the Business Applications landscape as well as manage projects coordinating Business Applications efforts to deliver high quality secured solutions to the business. Additionally, the Section is responsible for the implementation of consistent application delivery pipelines (CI/CD).

b. Purpose Statement

As Lead of Section, the incumbent is responsible for the overall management of the Section, including staff. The incumbent also performs portfolio management; IT change management and Enterprise Architecture activities; contributing to establishing and maintaining the Business Applications Division strategy and roadmap and assuring that the development and implementation of governance mechanisms and associated processes are aligned with the strategy and roadmap and meet identified business needs. The incumbent is also responsible for establishing and maintaining a change management framework to ensure smooth and timely implementation of ICT changes focusing on continuous service improvement and high customer satisfaction.

c. Reporting Lines

The incumbent works under the supervision of the Director, Business Applications Division.

d. Work Relations

The incumbent works closely with internal stakeholders throughout the organization as well as with external entities, including vendors and service providers and, on occasion, WIPO Member State representatives.

2.Duties and Responsibilities

The incumbent will perform the following principal duties:

a.Determine priorities, allocate resources for the timely and quality delivery of work products per results-based management principles, ensuring that key risks are identified, assessed and managed for the achievement of agreed KPIs, ensuring that program objectives are met.

b.Provide leadership in the definition of a portfolio of programs, projects, and/or on-going service provision, in collaboration with other Change Managers and Stakeholders. Implement and centralize the change management and demand management process for Business Applications services to ensure alignment with Business Applications Strategy and the relevant business objectives as well as alignment with enterprise architecture principles and cross-sectoral priorities.

c. Establish and execute a re-engineered framework for Strategy and Demand Management that includes governance structures, toolkit adoption, and mechanisms for continuous improvement and innovation. It also encompasses Portfolio Management to consolidate requirements across the portfolio, ensure optimal governance, promote toolkit adoption, and enable continuous improvement.

d.Build strategic relationships and coordinate with the business teams, user groups, development, testing and deployment teams and other interested parties associated with the Business Applications information systems.

e.Manage the staff of the Section, including in the areas of performance management and conflict prevention, including mentoring, learning and development, and fostering a culture of collaboration and accountability.

f.Collaborate with the Director of the Business Applications Division in the development of the Section's human resources, including workforce and succession planning, talent identification and acquisition, capacity building and training, and other strategic plans and contribute to strategic workforce planning across Division.

g.Plan, schedule, monitor and report on activities related to the portfolio to ensure that each part of the portfolio contributes to its overall achievement.

h.Represent WIPO at meetings and serve as a thought leader in ICT governance and Business Application Division, prepare and oversee the preparation of related reports, provide advice and recommendations, and plan, and organize seminars, workshops and training courses including preparation of documents and delivery of lectures.

i.Drive digital transformation initiatives within the Business Applications Division, ensuring alignment with WIPO's strategic goals and fostering innovation in service delivery.

j.Perform other related duties as required.

3.Requirements

Education (Essential)

Advanced university degree in computer science, management information systems or other related field. A first-level university degree plus two years of relevant experience in addition to the experience required below may be accepted in lieu of the advanced university degree.

Education (Desirable)

Certification in change management such as ITIL.

Certification in program/project management, e.g. MSP, PRINCE2 and or Agile.

Experience (Essential)

At least ten years of relevant progressively responsible experience in software portfolio management, ICT management, project management or other similar ICT related areas, including experience with industry standards, methodologies, tools, project planning, and control techniques including budget control.

Experience in the development and execution of ICT practices, policy and/or strategy.

Experience working with development teams using Java, Web-based technologies and database environments including Oracle, MySQL or similar products.

Proven track record of effectively having managed teams to achieve common outcomes.

Experience (Desirable)

Exposure to implement governance and operating framework models in ICT.

Experience with international IP registration systems.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other PCT publication languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian and Spanish).

Job Related Competencies (Essential)

Skills in Strategy and Demand Management practices such as requirements management, change management, and release management using best practices.

Demonstrated capacity to interpret and communicate business needs.

Excellent supervisory and team building skills.

Proven ability to lead, mentoring, developing and motivating multicultural and diverse teams.

Ability to foresee and evaluate impact of action on dependencies and take appropriate action.

Ability to prioritize and negotiate business change.

Ability to advise on available standards, methods, tools and applications relevant to own expertise and make appropriate choices from alternatives.

Proven stakeholder management skills, including senior level stakeholders and peers outside of the reporting lines.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4.Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5.Information

Mobility:WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only.The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the October 2025 rate of 88.7%.

P5

Annual salary

$92,731

Post adjustment

$82,252

Total Salary

$174,983

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO's Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

• Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational qualifications obtained from institutions accredited/recognized in the World Higher Education Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here: Some higher educational qualifications may not be listed in WHED, and will be reviewed on a case-by-case basis.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.