Helpdesk 1 and 2

Helpdesk 1 and 2 **Mandatory: Swiss work authorisation** Permanent at 100% Zurich, Switzerland - **Enova Group**_ _was created in Geneva and is providing IT services made in Switzerland since 2018. _**Enova consulting is **_a company specialized in information technology at first: our activities are focused on the most demanded IT skills but not only. We can create and adapt offers in other technical domains such as engineering or pharmaceutical, but overall, we are able to provide artificial intelligence or data science and engineering services with _**Enova Data**_ _now._ - Based in Geneva and Zurich, our expertise allows us to reach our clients' highest technical objectives and successful long-term projects. We are convinced that the success of a long-term relationship resides in communication, anticipation, and transparency. We maintain sustainable partnerships with our clients and with our highly qualified experts in the pursuit of excellence. Our strength lies in taking into consideration the ambitions and career development of our consultants._ **MAIN RESPONSIBILITIES** - Provide 1st and 2nd level support, maintenance, and troubleshooting (PC, printers, smartphones, network, etc.) - Answer calls, open and follow up on tickets - Install, operate, administer, and upgrade IT equipment (hardware and software) - Diagnose and record incidents - Participate in various technical projects - Develop and update procedures - Provide user training **Your profile** - Education in computer science (CFC, ET diploma, BTS) or equivalent, - "Microsoft certifications" (appreciated), - 2 to 4 years of experience in a similar position (phone and/or on-site) - English and German speaking mandatory **REQUIRED SKILLS IN THE FOLLOWING AREAS** - Experience in a service company is desired - Experience in server infrastructure management - Knowledge of PC and mobile environments - Knowledge of Windows servers and Exchange, as well as a ticketing tool - Knowledge of backup solutions - Knowledge of ITIL practices - Dynamic, flexible, autonomous, enjoys working in a team and customer-oriented **What we offer?** - Possibility 1 day home-office - 5 weeks holidays - Possible relocation package **Our recruitment process** We have a 4 steps recruitment process at Enova: - A first interview by video conference TEAMS, to get to know each other, check your soft and hard skills and understand more about Enova and our activities. - If you are shortlisted, the second interview is as well by video conference teams or face2face to meet other people, in general the manager managing the client business relations and know more about the collaboration. - After getting all the different information to have a Enova-consultant collaboration, we organize a meeting and/or a technical interview with the client technical team - If we see each other working together in an Enova collaboration we present you during a last interview the contract that ye want to propose, ideally in our office. During this recruitment process, we communicate by phone and by mail and we can invite you to meet our teams in our office or the client’s team of course. For the technical positions and opportunities at Enova we want to focus your attention on the importance of the technical online test we are sending you to evaluate your level on your programming skills for instance. **Still wondering why you should apply?** - You will work alongside experts using the most modern technologies. - Proximity management to establish a strong team bond with Enova - Your daily activities will be interesting, challenging, and diverse. - No day will be like another We are looking forward to getting to know you and your ambitions **Job Types**: 100%, Permanent **Salary**: From CHF80,000.00 per year **Benefits**: - Company events Schedule: - Day shift Application Question(s): - Are you eligible for work in Switzerland? **Experience**: - IT support: 4 years (required) **Language**: - German (required) - English (required) Work Location: In person