Service and Contract Administrator

Overview:
We are seeking a Service and Contract Administrator to support the very successful growth of our businesses across Switzerland, Germany, and the EU South. The Service and Contract Administrator will ensure the highest customer satisfaction by the timely response to customer requests and follow-up, support field engineers, and work very closely with all customer support involved departments. This individual will strike always a positive, cooperative tone and attitude towards customers and colleagues. This role is to provide a highly professional and efficient service to our customers, to ensure customer expectations and service level agreements are met/exceeded.

**Responsibilities**:
**Responsibilities**
- Meet and exceed customer service level expectations (external & internal), working to agreed deadlines and a focus to finding solutions.
- Act as a first point of contact for customers/partners and ensures timely resolution and satisfactory outcome for customer enquiries.
- Co-ordinates with internal teams (Field Service & Expert Center) to provide relevant information and input.
- Supports Process efficacy initiatives that increases customer facing time for Field Service Engineer.
- Collaborate with local finance team to ensure that Waters partner invoices are paid in a timely manner.
- Processes warranty and excess part returns for Field Service Engineers/partners, monitors and provides feedback on quality issues.
- Releasing of spare part orders and inventory handling.
- Reviewing of field service reports for billing.
- Processing Service Contracts and follow up with customers regarding open questions.
- Tracking of deliveries and updating field service engineers on any delays.
- Ensures data integrity in SAP and instrument Base management.
- Managing logistics process for calibration of service engineers’ tools.
- Opportunity creation and management.

Qualifications:
**Qualifications, Education and Experience**
- Fluent in German and English is mandatory; a professional knowledge French, Italian, Spanish or Portuguese would be advantageous
- Previous experience in a customer service environment is an advantage but not necessary
- Strong team player, who enjoys working closely with diverse personalities and cross functional groups across a variety of cultures
- Desire to expand knowledge, learn, grow, and develop in a fast-moving business environment
- Fluent in German and English is mandatory; a professional knowledge French, Italian, Spanish or Portuguese would be advantageous
- Computer literate, Office 365, Lotus Notes database.
- Must possess excellent administration skills, organizational attitude and the ability to plan and time-manage various tasks with high **attention to details**.
- SAP, Salesforce, Lotus Notes database experience is useful but not essential. You would learn it with us

We pride the success of our Customer Service Enablement team on being able to recognize and deliver quality service for our customers and we are seeking a like-minded individual to join us in this dynamic role.

**_
What's in it for you:_**
- Competitive salary
- Hybrid Working
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. _

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity