Global Customer Validation Manager

**About Straumann Group**
The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss.
Headquartered in Basel, Switzerland, the Group currently employs more than 10’800 people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners.

**Global DSO Team Straumann Group**

Our DSO Department is a dedicated unit that fully leverages our brands and services to be the leading partner of choice for dental service organizations. The DSO Team is committed to building and serving corporate accounts across all product segments (implants, bone regeneration, digital, orthodontics and preventive) through winning business concepts and a consultative sales approach. By addressing the entire value creation model, the DSO Team helps these organizations grow their practices by incorporating new treatment concepts, enhancing patient experience, and driving innovation.

Within the global DSO team, the Enterprise Solutions team focuses on creating seamless, end-to-end solutions which follow the patient and treatment journeys and aim at meeting three strategic goals of DSOs:

- Sustaining clinical excellence
- Improving operational efficiency
- Activating growth potentials

**Job Purpose**
The Global Customer Validation Manager Aligner Workflow is responsible for validating the clinical excellence and operational efficiency contribution of these end-to-end enterprise solutions along esthetic pathways in customer pilots. Starting from identifying the validation project scope for enterprise solutions, concluding customer pilots, and performing multi-side stakeholder management (both at Straumann Group and at the customer’s), the role owner measures quantifiable outcomes and approved value propositions. Together with the global Solutions and Service Delivery team, the DSO key account management, the DSO regions and the local organizations, he/she takes an active role in establishing scalable delivery models.

**Main Tasks and Responsibilities**
- Responsible for validating differentiated enterprise solutions in customer pilots
- Define and align pilot KPIs with the Global Solution Manager Orthodontics and the customers
- Capture performance data to track these KPIs and generate validated outcomes during the pilot phase
- Continuous project planning and monitoring as well as multifaceted stakeholder management
- Support the DSO Enterprise Solutions, DSO Global Marketing team and Executive Engagement team as well as the Regions with quantified value propositions, as part of our DSO solution portfolio
- Contribute to scalable delivery models and global go-to-market strategies for end-to-end enterprise solutions to ensure business success
- Actively engage in activities together with the DSO sales team, directly working with DSOs to evaluate business and clinical benefits in orthodontic, restorative and esthetic workflows.
- Establish qualitative criteria to support controlled roll-out strategies.
- Collect & generate internal learnings from the pilots and disseminate them in the relevant Straumann Group departments in order to enable the company to learn and develop.

**Profile**

Education and work experience
- Master's or University degree in a relevant field of work or an equivalent combination of education and work-related experience.
- Experience and/or higher education, e.g., PhD within the dental industry, in clinical study management and execution or product management is highly preferred.
- Familiar with research methodologies and collaborations paired with global experience of regulatory affairs market
- Experienced in working in a matrix organization and working in a global set-up
- Strong customer focus and project management skills
- Strong capabilities in English (speaking and writing)

Personal Attributes
- Outstanding customer centricity and empathy for users
- Proactive solution-orientated thinker
- Strong analytical skills
- High level of integrity and commitment
- Able to delve into detail while retaining a sense of perspective and the big picture
- Strong communication skills and interpersonal capabilities with different hierarchical levels
- Good didactic skills
- Energetic, straightforward, and performance-driven personality
- Entrepreneurial spirit coupled with strong co