Head of Sales

vor 2 Wochen

Zurich, Schweiz MyBikePlan Vollzeit

**At MyBIkePlan we believe in 3 things**:

- E-Bikes being an integral part of the future mobility
- Monthly payments are demanded
- Omni-channel customer experiences are the future.

We make E-bikes accessible to all by offering a 100% digital solution for customers to purchase and own an E-Bike, starting at CHF 52 per month. This is done through a 0% financing model over 12 to 48 months. Instead of paying CHF 2,500+, customers can own their very own bike for CHF 52+ per month. Our vision is to become the biggest BNPL E-Commerce platform for E-Bikes in Switzerland and beyond.

We are looking for a leader who has experience in sales, deliveries and operations to take the role of Head of Operations and lead the entire operations team to success. We have highly ambitious targets and therefore need someone who is hands-on, innovative, a natural leader and ready to make sure we as MyBikePlan have what it takes to get to the next level.

We are an almost 3-year-old startup that is 100% bootstrapped and profitable. This means we focus 100% of our time on the customers and people, not on finding investment.

Tasks

You will play a key role in the success of MyBikePlan. You will be leading the sales & operations team whilst always thinking about how to develop the process further.

**The two major objectives will be**:

- Ensuring the best possible Customer Experience for all prospects of MyBikePlan
- Ensuring smooth company operations

**You will be**:

- Leading the sales & operations team (Currently around 6 people)
- Supporting and coaching the sales & operations team in becoming better versions of themselves.
- Yearly & Quarterly strategic planning of the operations team and conversion into OKRs.
- Developing the sales and operations process to fit with growth targets.
- Working strongly with our logistics partners and building relations and optimizing the quality of our service with them.
- Working with the CTO to develop operations processes and tech stack required for it.

**Your major KPIs will include**:

- QLead to Sales conversion rates
- 2 week service ticket %
- Consultation to lead %
- Average time in Deal stages

**Requirements**:
We don't need someone who has the paper qualifications for this job. We need someone who has the mindset and hustling qualifications for this job. This means we are not looking for someone that has had 20+ experience in this role. We are looking for someone that has experience in the field of E-Commerce, Sales, Operations, Marketing, AND in a leadership position OR is a natural-born leader AND is willing to give it they're all. Someone who is looking for an entrepreneurial working environment as that is that will be expected of you. We need someone who understands how to approach problems and opportunities and make real results with their team.

**Benefits**:

- An incredible fast-paced working environment that will never get boring
- Possibility for fast track career in multiple directions
- A very international working environment
- Possibility of shares of the company
- Employee discount options on E-Bikes
- Days off and budget for constant learning

im looking forward to receiving your interest in this position. This is a key hire for us and therefore is not something that will be done in 1-2 weeks - looking forward to meeting you and embarking on this insanely huge opportunity altogether.

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