Operations Adviser for The Digital Humanitarian

**Requisition ID**: 19247
**Region**: Europe (HQ)
**Contract type**: Open-ended contract
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

We are looking for an experienced field Protection Delegate or Manager with strong interest in exploring new digital services for affected populations to join the Digital Transformation and Data (DTD) Challenge team responsible for the creation and testing of the new Digital Humanitarian Platform, called RedSafe. The first version of Redsafe focused on migrants has been piloted in Southern Africa since May 2021, initially offering two services: Information as Aid and a digital vault for people to save their documents.

She/he provides the required field experience, expertise and field network related to the protection and assistance of affected population in order to continue the testing of services and deployment of RedSafe in field contexts as well as assisting technical teams in the improvement of the first version launched in May 2021.
She/he participates to all development sprints of the solution. She/he is able to provide day to day clarifications/ details of the business requirements and needs of affected population. She/he is strongly aligned with the leader of the Platform challenge team and his vision.
(Purpose - continued)
She/he directly engages with representatives of the business units in the field and at the HQ which delivers these services through RedSafe, as well as with the management of the delegations where the solution will be tested, in order to support the integration of RedSafe services into their operational response.
This position is based at the ICRC HQ in Geneva. It is embedded into the DTD led Challenge Team and reports to the Digitalization of the Operations Manager. This position requires frequent travels to ICRC operational contexts, (estimated o -20% but could be up to 50% during some periods).
The Digital Humanitarian Platform is a strategic challenge co-sponsored by OP DIR and DTD_DIR and a key requirement for ICRC digital transformation in the ICRC Strategy (Objective 5.1).
This aim of this Platform, called RedSafe, is to enable the ICRC to explore new humanitarian services and also new ways to deliver services, and also provide a secure digital channel for the population affected by humanitarian crisis to access, wherever they are to services provided by the ICRC and its partners.

Reports to (role)
Operations Digital Tansformation Manager
DTD Challenge Team Manager
Accountabilities & Functional responsibilities

Proactively promote RedSafe to a wide fora of interlocutors (external and internal) via presentations, participation in workshops, seminars, trainings in order to engage the institution, partners and other organizations in the vision of RedSafe and the services it offers.

During the exploration phase for new services
provide inputs to the leader of the challenge team and the head of project which contributes to define a detailed/realistic vision for the next services and lists of needs and priority requirements.
engage with the Operations and the Protection and Assistance experts and managers at HQ to obtain inputs for exploring new services and contexts.
liaise with the Digitalization of Operations and map the existing digital solutions developed or under development at the HQ or in the field by the ICRC, NS and other actors which provide services to the specific group of end users targeted by RedSafe and see how the different services can coexist and complement each other, be referred to or be integrated.
During the exploration phase for new services - (continued)
engage with field Delegations to obtain inputs and organize mission for exploring new contexts and services for RedSafe.
carry out field missions, surveys and interviews with potential end users of RedSafe to define their priority needs and coping mechanisms and see how their specific needs can be matched with a digital solution.
carry out field missions, surveys and interviews of ICRC staff, NS staff, as well as other humanitarian organizations
work closely with RedSafe Service Designer to ensure coherence and user friendliness of the design and solution
contribute to or lead feasibility studies exploring new services.
During the development phase
Participate