Junior Account Support Manager

Junior Account Support Manager (f/m/d) - Graduate Hire

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

At** HPE **we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**HPE Pointnext Account Services** advise and guide customers throughout their transformational journey to improve business outcomes. We help customers get the most from their IT investments with expertise in solution delivery, optimization, consulting, training and support. HPE GreenLake cloud services are focused on accelerating data-first modernization. A cloud-based service within HPE GreenLake that provides unified edge-to-cloud computing operations with a seamless as-a-service experience.

In a typical day as a **Account Support Manager** you:

- Are involved in the pre-sales phase right from the start
- Are the first point of contact for the customer in our GreenLake GMS and delivery organization
- Represent the interests of the customer - in particular to comply with the agreed SLAs
- Understand the customer's business and processes and see, how purchased services contribute to business success
- Know the customer's vision and strategy and take on the resulting requirements for IT services
- Manage escalations and business impact by providing process improvements and recommending changes in coordination with all involved teams
- Cultivate a customer-centric service culture with personal responsibility, trust, responsiveness and commitment
- Work in a great national and international team.

**If you are**
- Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values

**If you have these Skills, Expertise, Attitude and Education**
- University graduate or completed apprenticeship
- Enjoy working on problem solving, facing new challenges every day and making the difference for our customers
- You are there for the customer and excited to learn about the processes and procedures of GreenLake and GreenLake GMS
- First experience in planning, problem-solving, innovation, analysis, negotiation and communication - up to upper management level
- Ability to build cross-organizational relationships and achieve goals under pressure.
- Presenting skills with the ability to represent HPE to customers
- You enjoy discussing processes and standard operating procedures with the customer on an equal footing
- Project management skills
- Excellent communication skills in German and English: oral and written

Join us and make your mark

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Perfect onboarding, training and permanent support by your team colleagues
- Work-life balance and support for career development
- An amazing life inside the element

Want to know more about it? Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Switzerland

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.