Part- Time Night Porter

**An Overview**:
The Lodge is Sir Richard Branson’s stunning nine-bedroom chalet in Verbier, Switzerland, one of the Alp’s most exclusive resorts and Europe’s hottest ski spots. Situated on a quiet road just 250m from the main ski lifts and backing onto one of the returning pistes, The Lodge is in a perfect location for the slopes in both summer and winter.

The Lodge itself provides a unique and fun setting: guests can swim in the indoor pool, be pampered in the Spa, or just relax after a day on the mountain whilst enjoying a wide selection of tailored menus and fine wines.

We are a team of 16 people and between our amazing team we provide a level of service to ensure the guests have everything from a mountain ski holiday that they could ever wish for. The size of the team means that it is imperative that everyone plays their part in making things work without being protective about their own role or overly sensitive to who is doing what. The guests don’t know, or even need to know, who does what so if you are there and someone asks - you do it. It’s hard work but the payback is great and it’s fantastic to be a part of a team where everyone has the same “can do” attitude.

The Lodge operates primarily as an exclusive use chalet during the winter months where guests can rent the whole chalet for their group. We do have an occasional ‘hotel style’ week where the guests can rent the rooms individually as well, however the dining is still communal. During the summer months we run predominantly ‘hotel style’ where guests rent the rooms individually but all dine together. Our offering is slightly different during the summer, in that we leave guests to their own devices a bit more during the daytime and late evening hours, while still offering a great service. We take special requests into account for all guests, particularly for exclusive use groups, and work on coordinating menus, wines and requests before their stay. The guests are encouraged to make The Lodge their own and are welcome to visit the chefs in the kitchen and help themselves to drinks if they like (although we are always on hand to do that too).

Reporting to the Operations Manager, this role as Night Porter is an integral part of team in providing an excellent service to all of our guests.

**What we're looking for...**:
**Behaviours / Skills**
- Socially confident and able to easily communicate with guests and with the team professionally whilst bringing your personality to the table as well
- Full clean Swiss, EU or UK driving license
- Previous experience of waiting tables, and the required Mise-en-Place to do so
- Knowledge of tea and coffee service
- An understanding of how to balance fun and professionalism while at work
- A good knowledge of current affairs and hot topics of conversation
- The ability to work a flexible working week, with varying days off and late night shifts
- The ability to switch and differentiate between work and playtime
- Personal appearance and hygiene standards are to be adhered to and maintained at all times during the contract
- The ability to make decisions that are in the best interest of the guests
- The ability to cope well under pressure
- A sense of humour and a positive outlook on work and life

**Detailed Responsibilities**:

- Be responsible for the care of The Lodge and its Guests during the late evening hours and after they have finished for the evening. Be available to assist the hosts with late night hosting shifts, and also deal with late night emergencies should they occur
- Be able to react quickly and responsibly in the case of a major emergency and know who to contact and what assistance to provide until the relevant emergency care arrives on scene
- When Guests are up, work alongside the Guest Services Team Members who are on duty, sometimes taking over from those on shift, and provide the Guests with an unrivalled experience
- Working as a part of the Guest Services Team, be responsible for providing the 24 hour driver service
- Complete mise-en-place for the following day including polishing glasses, polishing plates, folding napkins, setting the breakfast table each evening for service the next morning and general light cleaning duties throughout the evening hours as outlined the guest services handbook
- Responsible for testing the swimming pool and Jacuzzi chemical levels twice during each shift and cleaning them where necessary
- Providing the highest levels of guest care, during both day time and evening hosting shifts
- Ensuring the interior of the vans are cleaned each evening ready for the following day
- Sorting and taking recycling and bins to drop points at the end of an evening shift / early morning
- Maintaining the daily cleanliness and appearance of The Lodge in both back of house and guest areas
- Collate, input and count monthly stock-takes as and when needed
- Adhering to the health and safety guidelines as detailed in The Lodge operational manual