French & German Speaking Customer Success Manager
vor 1 Woche
THE ROLE
As Customer Success Manager Switzerland (M/F/x) you are the main contact for our new and existing B2B-customers in Switzerland and the DACH region. You guide them through the onboarding process, understand their needs and challenges, gather feedback, recognize opportunities for growth and help them take their parking lots into the digital era. The long-term satisfaction of our customers is your key success factor. Join us and become part of our exciting journey
YOUR MISSION
- Onboarding responsibility: You are responsible for the onboarding of new B2B customers and the continuous improvement of the onboarding process
- Process adaptation: You adapt the existing processes to the needs of different customer groups as well as product-related innovations
- Customer feedback: You design feedback processes and conduct feedback discussions with your customers and implement concrete suggestions for improvement accordingly
- Service optimization: You use your findings from customer discussions to contribute to the continuous improvement of our product and to optimize service quality
- Customer presentations: You take care of evaluations and presentations for existing customers
- Customer development: You create requirement analyses and drive customer development through up-selling and cross-selling activities
- Team: You report to the Customer Success Team Lead and work closely with colleagues from Customer Care, Project Management, Business Development, Engineering and Product
WHAT YOU NEED TO SUCCEED
- Language skills: You speak Swiss German and French at a native level, every other language is of advantage - especially English and Italian
- Your background and experience: You have successfully completed your studies and have already gained 2 years of professional experience in the areas of customer success, customer care, sales or account management
- You are a communication talent: You have excellent communication skills and can present complex issues in a simple and structured manner
- You have a heart for customers: You are emphatic and always interested in understanding your counterpart and their situation
- You keep the overview: You remain calm even in difficult situations, like to work analytically and look for creative solutions to the problems of your existing customers
- CRM experience: You have experience in working with common digital systems in the field of CRM, task management and communication
WHY PARKDEPOT
Apart from the people, the role, our culture and mission, there are countless arguments that make Parkdepot a great place to work.\*
- Growth: Parkdepot has become one of the biggest parking managers in Europe in under three years and that's just the beginning
- Spirit: Legendary team events and the creation of ambitious ideas. We are convinced that anything is possible with the right team
- Development: We invest in your personal growth, because every employee counts
- Equipment: Your hardware (Apple or Windows) is also available for private use
- Discounts: With the subsidized qualitrain membership, you can train at reduced rates in sports studios and many other sports facilities. We also subsidize your lunch and you receive lucrative employee discounts
- YES to diversity : Agile and international teams of all genders and from over 16 nations come together at our company
- Values: Clear corporate values that guide our collective actions: OWN IT, BE BOLD, BE EXCELLENT & GROW TOGETHER
\*Our benefits vary by location
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