Head of Operations

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WE ARE

Founded in 1999 and headquartered in Switzerland, One Inside has always been a well-trusted partner integrating reliability, appreciation and authenticity.

Today we are proud to be one of the only dedicated Adobe partners delivering sustainable digitization projects based on modern web and digital marketing technologies. Our expertise has its roots in Adobe Experience Cloud, but goes beyond it with mobile development, integrated chatbots and cutting-edge technology such as virtual reality.

We are proud to announce that we’ve become a part of VASS Group - a leading digital solutions company headquartered in Madrid, Spain, present in 25 countries in Europe, the Americas and Asia with more than 4,300 professionals with a mission to help large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.

THE ROLE

We are looking for a Head of Operations to develop, oversee & optimize operational processes across functions such as engineering, project management & delivery, finance and regulatory compliance. Play a key role in creating and implementing plans and procedures to improve operational efficiency and achieve organizational goals. Oversee customer service, manage budgets and financial performance to ensure that the organization is operating within budget. Manage staff efficiency, ensuring that our organization has the necessary resources and personnel to meet our targets and goals while at the same time identifying and proposing opportunities for growth.

YOU WILL
- Develop and implement operational strategies to meet the company’s goals and objectives
- Oversee the daily operations of the company, including managing staff efficiency, use of resources, and overall project P&L
- Identify and manage operational risks
- Ensure that all services provided by the company meet or exceed customer expectations
- Further develop and implement policies and procedures to ensure the company operates efficiently and effectively
- Identify opportunities for growth and improvement and provide recommendations to the management team
- Manage relationships with external partners and suppliers
- Ensure compliance with relevant laws and regulations
- Oversee the development and implementation for customer projects
- Develop and maintain key performance indicators (KPIs) and other metrics to track company performance, identify areas for improvement and generate management reports
- Oversee workforce planning & allocation and supervise the recruitment process for the operational team
- Use predictive analytics to forecast project management and budget to improve delivery
- Report to our CEO
- Manage a team of Engineering, Project Management & Delivery Leads
- Partner with the leaders of Operations from different sites within the group

YOU HAVE
- Bachelor’s or Master’s degree in business, computer science or other related fields
- 8+ years of experience in the field of software development - preferably in a service provider (agency) company
- Proven experience in project planning, development and operations management - preferably in a service provider (agency) company
- Proven skills within Advanced Data Analytics and Business Intelligence functions
- Experience with managing a team of 10+ FTE
- Great leadership skills and the ability to motivate and inspire others
- Excellent communication and interpersonal skills
- Strong analytical, problem-solving, planning and forecasting skills
- Proven ability to develop and implement operational strategies and processes
- Experience in managing software development projects for enterprise customers
- Excellent time management skills and the ability to prioritize tasks effectively
- Great knowledge of the Swiss tech market
- German and English - C1 level of written and spoken production

LI-SB2

LI-SB2

IT IS AN ADVANTAGE IF YOU
- Have experience with Linkedin automation tools or other sales automation tools and processes
- Have verbal and written professional proficiency in French language

WE OFFER
- Hybrid work
- A flexible working time model
- An organization that is open to your ideas
- A young, open-minded and dynamic team
- Exposure to interesting and versatile software projects
- Attractive career opportunities
- Chance to further develop your skills and grow by attending various trainings and conferences
- Team building activities