Team Head

Switzerland - Zürich
- Client advisory / Relationship management
- Personal & Corporate Banking

**Job Reference #**
- 290982BR

**City**
- Zürich

**Job Type**
- Full Time, Part Time

**Your role**
- You like to work in the agile digital and remote world? You like to engage in a fast-paced and fast-growing environment? You are client-oriented and deal with different client needs and offerings in Personal Banking? Then, Remote Sales & Advisory is the place for you.
- The demand for remote advice has grown over the last years. More and more clients are communicating with their advisors independent of the location - be it from home or from work, early in the morning until late in the evenings. UBS Personal Banking is expanding remote advice in dedicated Remote Sales & Advice hubs, but also for clients served from their advisors in the branches
- We are looking for a team head to set-up and manage an additional team of outbound agents focusing on digital leads originating from proprietary UBS channels, but also from social media campaigns, third-party partnerships etc.
- Your main tasks include:
- manage and expand an efficient and successful Outbound Agent team supporting the handling of digital leads for Remote Sales & Advisory and the entire branch organization
- development and training of the outbound agents in product and services, sales and marketing
- scheduling of appointments for Client Advisors and specialists in Remote Sales & Advisory and Personal Banking
- closely liaising with all stakeholders within sales and product management, marketing and digital marketing, the agile delivery and product organization and crews and transformation management
- conduct of sales initiatives, digital pilots and campaigns to continuously enhance and develop our client-centric approach in close cooperation with all stakeholders
- leverage of innovative tools, client journeys, remote and digital capabilities in any client interaction and actively contribute to their development/enhancement

**Your Career Comeback**

**Your team**
- You are working in the Remote Sales & Advice Team for Personal Banking in an office with state-of-the-art infrastructure in Zurich. Work from home is feasible, flexible working hours are ensured.
- Remote Sales & Advice as strategic initiative will expand in the upcoming years further. The new set-up is operating with flat hierarchies in an agile mode. You have the tremendous opportunity to work in a currently scaled start-up organization within a large bank, to implement a very ambitious vision and become an advocate of change & transformation in UBS. Your own personal development is actively promoted. You have the change to continuously build up and expand your digital know how in order to qualify for further opportunities within UBS
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- profound experience and motivation in team management and team development, in particular with part-time staff
- hands-on mentality, team player across other outbound teams, within Regional and Remote Sales & Advisory organization
- high level of client-servicing and sales mindset, good grasp on sales and advisory opportunities within the outbound team and beyond
- profound knowledge / experience for closely dealing with sales and product management, marketing and digital marketing as well as the agile delivery and product organization/ crew
- know-how and demonstrated track record across digital and advisory product offering, selling investment, retirement, mortgage offering or in sales management
- profound expertise in risk management
- fluency in German and English, good knowledge in French or Italian are a plus, but not mandatory

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
- We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business