Incident Manager Mission Control

Switzerland - Zürich - Information Technology (IT) - Group Functions **Job Reference #** - 260076BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you at your best when coordinating and collaborating with others? Do you like to interact? As a Mission Control Incident Manager your responsibilities will be: - Have and provide a production overview across the bank- be the central point of contact to provide an overview of the production health for technology - proactively monitor the environment at a top level for abnormalities using telemetry and perform more focused investigations when necessary - correlate cross-stream issues/events Run and support incident management- actively manage all SEV 1 to 3 Major Incidents - overview of all SEV 4s, their current state and related escalations - trends and abnormal volumes of SEV 5s and unstructured requests - manage SEV 4 incidents when they have the potential to escalate Control and ensure the quality of incident communications- have an overview of all incident notifications released - be accountable for the content of all major incident notifications - provide quality content for cross-stream major incident notifications - be accountable for the quality and hygiene of all stream incident notifications Run and support Mission Control Command & Control activities- be aware of the change portfolio / activities and communicate these effectively - understand the effect of significant UBS events, financial events and market news - Establish and maintain collaborative working relationships with functional counterparts of the other streams - Perform analytics by collecting real time data, identify trends and pro-actively resolve and manage issues/events before they become incidents. - Trend Incident and Problem ticket data to ensure that we have effective Problem management in terms of reducing Incident occurrence. **Your Career Comeback** **Your team** - As part of Mission Control you will be the point of contact for everything related to the production environment. - You are part of the core team of the Mission Control. - As a Mission Control representative you will lead Incident Management in UBS Technology Operations along the defined standards and guidelines of the Incident Management framework. Working in collaboration with the different technology support organizations and business stakeholders you drive fast and reliable incident resolution and therefore, support smooth and reliable Technology Services operations. In addition to the resolution activities you ensure precise and timely incident communications to the different stakeholders within UBS. **Your expertise** - several years’ experience in IT or Finance roles for large organizations - able to translate technical information for non-technical people - excellent communication skills that allow you to interact on all levels - experience in managing IT incidents in a global, multi-stream environment is preferable - ITIL certification is desirable - knowledge of diverse technologies is an advantage You are: - enthusiastic with diverse skills - analytical and Client focused - fluent in Business English (German a distinct advantage) - excellent team player with pro-active, positive personality and "can-do" attitude - have the ability to multi-task and prioritise incidents accordingly **About us** - UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. - With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us? **Join us** - At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. - From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? **Disclaimer / Policy Statements** - UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.