Customer Service Representative

Catalent Pharma Solutions is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products.

For our site in Cham, Switzerland, we are currently looking for a C**ustomer Service Representative.**

The Customer Service Representative is the key contact for Catalent internal and external customers. The role of the Customer Service Representative is to translate the customer needs into production requirements for Catalent manufacturing sites located all over the world, as well as to provide customers with excellent support and impeccable communication by channeling and coordinating their requests through the Catalent organization.

**Main responsibilities**:

- Act as primary contact for assigned customer accounts
- Coordinate information flow with corresponding manufacturing sites and internal stakeholders in a timely manner
- Responsible for the execution of the Order Management process, incl. collection of customer orders, creation of corresponding purchase orders to confirm production.
- Responsible for the follow up of the orders up to the delivery to customers to ensure on time and in-full service level
- Responsible for the communication to customers
- Responsible for the customer invoicing settings
- Responsible for customer and product master data quality in Catalent system
- Responsible for the continuous improvement of Catalent Standard Operation Procedure and Work Instructions
- Manage timely collection of customer forecast where appropriate to support Planning teams
- Ensure appropriate reporting with KPI’s (On Time Delivery, Backorders, Customer temperature )

**Required Skills and Qualifications**:

- Secondary degree as a minimum, but bachelor’s degree preferred
- 3-5 years’ experience in customer service or in any other supply chain area or in sales
- Experience in pharma industry preferred
- Experience in contract manufacturing organization preferred
- Fluent in English
- Fluent in any other language is a plus
- APICS CPIM certification a plus
- Excellent communication skills
- Excellent customer focus and understanding
- Wholeheartedly committed to delivering high standards
- Active listening skills
- Proactive personality
- Result focused & Problem solving
- Extremely collaborative & team player
- Analytical skills, affinity with numbers and detailed oriented
- Hard-working and resourceful, thrive under pressure, enjoy challenges
- Ability to manage and retain technical information
- Resilience
- Positive and self-motivated attitude

**Why you should join Catalent**:

- Potential for personal development within an international company
- Defined career path and annual performance review and feedback process
- Competitive annual salary
- Free parking
- Pension Plan
- Multicultural environment in Cham
- 25 days legal holidays
- 40 hour work week

**Catalent’s standard leadership competencies that are used to interview and for Performance & Development**:

- Leads with Integrity and Respect
- Delivers Results
- Demonstrates Business Acumen
- Fosters Collaboration and Teamwork
- Champions Change
- Engages and Inspires
- Coaches and Develops

**Catalent offers rewarding opportunities to further your career** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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