Is Operations Manager for Power BI Service

vor 20 Stunden

Zürich, Schweiz ABB Vollzeit

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:
IS D&A Service Owner

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is #LI#Onsite

This role is contributing to the IS Services globally.

You will be mainly accountable for:

- Builds IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects.
- Maps business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners.
- Integrates operation and build activities (DevOps scope) in collaboration with the build team.
- Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
- Plays an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs.
- Accountable for fulfilling the service requests in the agreed SLAs and collaborating with IS Service Owner to define the domain service catalog.
- Defines (in close collaboration) the level of monitoring, type of monitoring and assures all consumer interaction points lifecycle experience are under control and proper support is provided.
- Contributes to the IS service catalog and sets directions in the areas of service introduction and end-user support.
- Collaborates, defines, optimizes, and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation.

**Qualifications for the role**:

- Bachelor´s or master’s degree in information systems, computer systems, business engineering or similar
- Basic knowledge of Microsoft product and in particular Power BI and MS Fabric will be advisable
- Strong experience in service and operations management, cloud solutions, agile methodology and IT management.

**More about us**:
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

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