Customer Service
vor 2 Wochen
**Internal Job Title**:Foundation Services Specialist
**Area**:Polio & Philanthropy
**Reports to**:Supervisor of Foundation Services, Europe/Africa Office
**Classification**:Full-time position
**Location**:Zurich, Switzerland
**Organization Overview**
**Rotary’s Commitment to Diversity**
- As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.
**General Overview**
- The Europe/Africa Office, situated in Zurich, is part of the Rotary International Secretariat with its headquarters in Evanston, Illinois/USA. The mission of our 40 employees is to provide efficient and high-quality service to Rotarians in Europe and Africa and support them in attaining the objectives of Rotary.- Our Philanthropy and Grants team in Zurich has an opening for a**Customer Service / Foundation Advisor**
**France, Benelux, the Netherlands and parts of Africa**
**Your Contributions to the Team**
- You are the main contact person for Rotarians from the assigned regions.
- You provide information and guidance to clubs and districts on matters regarding The Rotary Foundation, e.g., grant criteria, contribution information, recognition and awards.
- You collect Best Practices, which allow you to provide extensive support to members about their foundation engagement.
- You engage yourself in teamwork and actively contribute to internal workgroups.
- You design and deliver presentations for various training events.
**What you bring**
- A Bachelor’s degree or equivalent work experience and at least 3-5 years of experience in a customer centric role
- Proficiency in **English** and **French** are essential. Knowledge of Italian would be seen as an asset
- Experience directly related to the administration of non-profit grant programs
- Excellent communication skills, including public speaking
- Good organizational skills and excellent MS Office skills
- Keen interest in, and familiarity with the culture of the assigned regions
**Are you our new team member?**- **Collaboration** - Build partnerships and works jointly with others to meet shared objectives
- **Presence** - You are able to demonstrate composure and confidence and display a professional presence
- **Productivity** - You strive to produce consistently excellent results that will help Rotary achieve its goals
- **Adaptability** - You respond to changes with a positive attitude and recognize when to adjust based on the situation
**We offer**
- An interesting job opportunity in an inspiring international environment within one of the world’s principal service organizations
- Comprehensive social benefits
- 40-hour work week
- Flexible working hours
- 5 weeks’ vacation- Kindly note that we are unable to offer any kind of visa or work-permit sponsorship for this role.
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