Customer Service Representative

vor 2 Wochen

Zurich, Schweiz Hawker Pacific Vollzeit

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

In order to reinforce our Fixed Base Operations (FBO) Team at Zurich-Airport, we are currently recruiting for a

**Customer Service Representative - hourly paid**

As a customer service representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Description/Tasks:

- Greet customers in a welcoming, friendly and respectful manner - make the customer feel at home and deliver uncompromising customer service standards
- Increase customer satisfaction by understanding needs and responding quickly to them
- Provide a positive and professional first impression by exhibiting the proper demeanor, organization, and service level to arriving and departing guests
- Porter service, valet parking, crew transportation and delivery of luggage and cargo from/to aircraft etc.
- Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
- Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
- Properly maintain passenger and crew lounges
- Responsible for flight preparation, reservations and dealing with handling requests
- Solicit the sale of new or additional services
- Ensure that all services provided are properly recorded in FBO1 for proper billing
- Refer complaints of service failures to the FBO supervisor/teamleader for investigation

Qualification/Experience:

- General education degree required, hospitality and/or aviation experience and background is an advantage
- Charming, friendly, team-orientated personality with willingness to serve
- Quality awareness in terms of hospitality and customer service - the difference between good hospitality and customer service and great, is always the tiny little details that create the wow effect
- Good health and ability to work under pressure
- High standard of language skills in German and English is a must
- Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
- A valid driver’s license is a must
- Impeccable manners and effective interpersonal and communication skills with passengers, crews, authorities, supervisors, and peers

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