Retail Training Intern

The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are increasingly respectful of both man and his environment.
The Group has four brands : L'OCCITANE en Provence, Melvita, Erborian et L'OCCITANE au Brésil.
With a presence in 90 countries, our products are distributing in more than 2,900 stores in the world.

**PURPOSE**:
We are looking for a highly motivated **Retail** **Training Intern**. In this role, you will support the CX & L&D Manager in developing and sharing engaging learning content for our retail teams to provide the best possible experience to our potential and existing customers.

You will be supporting on the learning tools development & e-learning platform governance, database integrity, course deployment and content management across 30 entities.

The position is based Geneva.

**MISSIONS**:
1)Retail Learning Content Development
- Support in the development of high-quality, engaging learning experiences for Retail population, including in-class, workshops, coaching and digital learning tools
- Continually research and appraise new technologies and platforms to enhance our eLearning capabilities
- Keep the training catalog and tools up to date, following launch plan and appropriate graphic charter
- Deploy e-learning modules for markets with no key users, according to a dedicated timeline and communication strategy
- Oversee and implement translation in partnership with external vendors or local partners

2)Reporting & Analytics
- Oversee administrative maintenance needs of the LMS
- Optimize the learners database management and training catalogue maintenance
- Analyze learners KPIs to assess performance and effectiveness of training strategy by market

3)Coordination & Communication
- Help coordinating Customer Experience & Retail regional transversal projects
- Bring support on seminars, webinars and community animation
- Maintain close communication with all parties
- Be proactive and propose process optimizations

**PROFILE**:

- Student in Bachelor or Master degree **with an internship agreement provided by your current school (mandatory)**
- A first experience in learning & development, with a digital focus, on cosmetic industry should be a +
- You have very good communication skills in English. You are comfortable with Learning Management System, PPT, Excel Word and the Adobe Suite
- You have good presentation skills
- You are flexible yet rigorous and comfortable with organizing and planning
- You are solution driven and creative

Sarting date : January or February, for 6 months on a full-time basis

Location : Plan-les-Ouates

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.

L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees.