Key Account Manager

**Company Description**
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

As a member of our strong Key Account Management team, you are responsible to
manage and further develop your customer portfolio in Switzerland and Liechtenstein.

**Your key tasks**
- Manage customer relationships in the Swiss German speaking region
- Understand your customers’ needs and represent their interests within Avaloq and act as a single point of contact between the parties
- Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
- Cultivate a productive customer-oriented approach with the key decision makers at the customers’ locations
- Act as client relationship expert who can best allocate appropriate solutions to customer requirements
- Manage and guide the customers through the implementation of a standardized Governance Model
- Be responsible for escalation management
- Lead internal project teams to support customers’ needs
- Develop and implement account and business plans to reach revenue targets
- Increase customer portfolio market shares through upselling opportunities

**Qualifications**
- Excellent business acumen
- Profound knowledge of main banking processes and rules, as well as banking products/financial instruments
- Proven work experience in the banking industry
- Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
- Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
- Excellent interpersonal and communication skills
- Well-developed leadership potential
- Flexibility to travel up to 30%
- Fluent in German and English

**It would be a real bonus if you have**
- Avaloq knowledge
- French or Italian language skills

**Additional Information**
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.