Solutions Consultant

Are you looking for a challenging and rewarding career in IT?

**Description**
As a Solutions Consultant, you act as an advocate for internal/external users or partners and/or consultant to internal teams to exercise your comprehensive knowledge of translating commercial business models/needs into solutions across the user/partner/client life cycle. You manage relationships with manager+ level internal/external users/partners/clients and deliver excellent user or partner care to achieve project goals. You are a key contributor, often driving for your team in troubleshooting for solutions, repeatable solution development, pre
- and/or post-sales consulting, and solution strategy, scoping, and development.
You possess a comprehensive knowledge of product deployment, systems integration, and our clients technologies and processes, using it to act as an industry specialist in your domain.

**Responsibilities include**:

- Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future. Contribute to developing initiatives and practices to improve solution delivery, develop new delivery workflows, and drive solution innovation.
- Help define business opportunities, product gaps, and long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features and/or the solution.
- Update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions. Contribute to building BEPs and own reprioritization/alignment of tasks.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Manage project work and drive working groups effectively.
- Collaborate with manager-level stakeholders to develop optimal solutions for undefined problems and secure buy-in on proposed solutions. Help coach internal and external teams on new solutions/systems, user/partner/client ecosystem, and industry landscape. Help manage and balance escalations to and from stakeholders.
- Build, maintain, and identify strategic relationships with stakeholders in user/partner/client/internal organizations to deliver or manage quality solutions and services. Advise on best practices to optimize their use of technology to support internal stakeholder/client business processes. Identify relationships and seek out new opportunities through consultation and engagement.
- Help execute and sustain solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
- Help generate partner insights and participate in business reviews with partners to formulate partner strategies. Help provide proactive consultation to partners to identify new business opportunities. Contribute to the execution of partner strategies to adopt our technologies.
- Help assess and identify gaps and issues in current products based on user feedback or metrics analysis and quantify impact of solving/the consequences of leaving issues unsolved. Communicate product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering). Contribute to solving gaps and issues by contribution that can take the form of developing, validating, and documenting new features/solutions for internal or external products.
- Help leverage, customize, or develop technical or nontechnical solutions based on undefined user/partner/client business objectives that are compliant with legal. Contribute to discussions with internal teams and users/partners/clients to define solution constraints and scope. Help articulate the value of solutions through design sessions with the user/partner/client. Contribute to architecture design and/or feature requests with product teams for solution development.

**Your profile**:

- BA/BS degree in software engineering or related field and/or equivalent practical experience.
- Experience with customer consulting services, pre-sales or partner support, owning technical troubleshooting
- Minimum of 5 years of strong project/program management experience working across cross-functional teams and ability to communicate with technical and business stakeholders
- Excellent partner communication and management skills
- Minimum role qualification requires proficiency in:

- Operations management
- Technical acumen
- Domain specific knowledge
- Opportunity and pipeline management
- Customer conversations
- Situational leadership
- Systems Thinking (Knowledge)
- Stakeholder management
- Project management
- Industry knowledge
- Consultative skills
- Team Management
- Problem-solving
- Ability to work effectively with cross-functional teams, including Business Development, Product Management, and Engineering
- Proven ability to prov