Receptionist 40%

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world.

The **Receptionist** in Zurich Offices will carry the responsibility to manage all reception and has the primary focus on handling a smooth and warm welcoming of guests and visitors, as well as representing our company to any external partners and internal employees from other locations.

This role currently reports to the Head of Global Facilities and coordinates closely with Zurich-based employees and facility suppliers, as well as with other local reception teams around the world.

**The key activities are**:

- Answering phone calls, ensuring proper screening and direction as needed
- Managing post mail inflows and outflows, organizing shipment and receipt of material as well as express couriers
- Administration of Klara.ch portal (post scanning system)
- Day-to-day administrative assistance to the departments Finance, Facilities, Legal and IT
- Responsible for the cashbox (EUR and CHF), keeping an organized and clear balance sheet
- Ensuring a welcoming and appropriate clean place
- Managing and allocating employee badges, incl. collecting from leaving employees and keeping an up-to-date list of all badge holders
- Maintaining office supplies: check stock, anticipate requirements, place orders and deliver supplies
- Handling of office administration and maintenance questions from employees
- Facility Management tasks such as coordinating small maintenance requests
- Performing any ad-hoc office tasks such as cafeteria, order catering, office errands etc.

**To succeed in this role, you should have**:

- Vocational training in Business Administration
- Preferably 1-2 years’ experience in Customer Service-oriented positions
- Profound knowledge in MS Office (Outlook, Word, Excel, PPT)
- Fluent in English and advanced German to deal with local mechanics and craftspeople
- Ability to work under pressure across multi-cultural teams
- Structured and good at planning
- Professional and good contact-building abilities
- Proactive and self-driven
- Good overview but still focusing on the details
- Flexible and open to changes
- Practical problem solver
- Excellent communication skills, oral and written, to collaborate with relevant stakeholders.

**We are looking for a person with**:

- Open towards change and able to address and solve challenges within an evolving and dynamic global organization
- Goal oriented with a positive/ pragmatic approach
- Being able to adapt to all kinds of working mentalities due to our big mixture of clientele
- Respect for confidentiality
- Proactive, organized, and decisive person