Digital Product Executive

Overview:
Webloyalty is looking for a dynamic, detailed oriented and creative individual to join our team for a 1-year contract in our Headquarters in Nyon. As a Digital Product Executive, you are a great communicator, highly organized, team player, problem solver, and decision maker — all rolled into one.

You will be primarily supporting Webloyalty market expansion to new territories and related tasks impacting Webloyalty’s shopping and leisure programs.

We have a strong focus to deliver the best-in-class member experience, whilst operating in a friendly, transparent, and multicultural environment. This role requires a blend of digital marketing & operational skills, great attention to details as well as strong communication skills in English and German (other European language a plus).

**Responsibilities**:

- Product UAT
- Ensure all our new products meet Webloyalty requirements and quality standards
- Conduct UAT based on pre-defined scenarios across multiple products and environments
- Track and manage defects: creation of bug reports, open tickets for technical teams, follow up on resolution,
- Perform end to end regression testing
- Participate in Product releases
- Website management
- Update product content via CMS.
- Create pop ups and webpages.
- Maintain websites and track data analytics.
- Create and update documentation and share best practices within the team.
- Investigate production issues and identify probable causes, as well as coordinate the activities and resources necessary to implement the resolution.
- Run defined reports and provide initial conclusions.
- Update product materials and documentation.
- Marketing initiatives
- Benchmark to ensure the quality & competitiveness of the product.
- Contribute ideas to marketing campaigns in order to improve product or address pain points.
- Conduct research and analyze data to define target audiences.
- Monitor performance of marketing campaigns.
- Ensure country legal requirements are applied for the proposed initiatives

**Stakeholder Management**
- Create and nurture long-term relationships with all stakeholders (internal Nyon office teams and individuals, market contacts, Product Team colleagues, legal teams).
- Communicate clear and concise information regarding daily activities, status of campaigns, scope of work for each assigned item and, expected deadlines.
- Manage expectations regarding overall delivery, as well as individual items’ statuses throughout the delivery process.

**Risk Management and Escalation**
- Highlight without delay any potential issues, blockers or stakeholder related risks to the Digital Product Marketing Manager.

**Other tasks we may require**
- Ensure on-time and quality delivery of each campaign for which set deadlines have been agreed.
- Highlight and emphasize the importance of delivery quality and planning, during the campaign delivery process.
- Monitor and report on scope and performance of the campaign delivery both internally and externally.

Qualifications:

- Education in Digital Marketing or related required.
- Minimum of 6 months experience and up to 2 years of digital experience or related role
- Fluent in both spoken and written **English as well as German** (any additional European language a plus).
- Knowledge of Web Analytics, CMS, CRM, Confluence and JIRA ticketing system.
- Advanced Excel skills.
- Strong problem-solving and analytical skills, with an ability to see the small and the big picture.
- Excellent oral and written communication skills.
- Ability to translate Business needs into clear specifications.
- Excellent soft skills required.
- Strong multi-tasking skills.
- Exceptional attention to details.
- Strong interest and abilities to work in dynamic, fast-growing and customer-driven organization.
- Strong interest and ability on project management.
- Ability to meet tight deadlines.
- Strong interpersonal skills to ensure success working across multiple business functions
- Willingness to quickly shift on priority or direction to help resolve high level business needs.
- Digital savvy and excited by technology.