Digital Product Manager

Overview:
**Job description**:Product Manager**

Webloyalty is looking for a dynamic, data-driven and creative Product Manager to join our dedicated team in our Head Quarter in Nyon. As Product Manager, you are a good communicator, cheerleader, coach, problem solver, and decision maker — all rolled into one.

The Product Manager will be primarily responsible for managing a portfolio of Webloyalty shopping and leisure programmes in different markets and enhancing the engagement with their members.

We have a strong focus to deliver the best in class member experience, whilst operating in a friendly, transparent and multicultural environment. The Digital Product Manager role is diverse and demanding, requiring a unique blend of strong team management, digital marketing and operational skills.
- Defining the Product strategy, in line with the global business objectives and ensuring the product owners’ roadmaps translate that strategy.
- Leading, motivating and coaching the Product team. Guiding them in their day-to-day, developing & growing the team, as well as sharing constructive feedback.
- Be the representative, the spokesperson for the team, ensuring clear, effective communication that is aligned with the strategy and influences others.
- Foster teamwork between the various departments, to share and grow knowledge and work efficiency.
- Responsible for overseeing the product operations on all Webloyalty Markets, and ensuring clear visibility of the product operation goals within the business.
- Be responsible for all product metrics, communicating on them efficiently and sharing recommendations that drive and influence our product strategy. Reinforce the team with reporting and encourage data-driven decision making.
- Developing standards, procedures and best practices to ensure smooth operations and strong Product marketing plans.
- Prioritize incoming requests, new ideas and ongoing initiatives, push back on requests if they are not feasible or matching the strategic objectives and ensure clear communication to manage expectations of various stakeholders.
- Constantly identify opportunities for improvement and incorporate new product features to maintain high value proposition products.
- A comprehensive understanding of existing and new propositions through both commercial and analytical reasoning, reporting on ROI over agreed timeframes.
- Collaborate and build productive working relationships with internal and external business partners, stakeholders and third parties act as product evangelist both internally and externally.
- Work closely with development and production team to ensure products are built and delivered to the highest quality, with an excellent understanding of IT DEV constraints.

**Qualifications**:

- Bachelor’s Degree and at least 5 years experience in the digital marketing field
- At least 3 years’ experience in managing a team and leading them to success
- Proven ability to influence cross-functional teams without formal authority
- Good understanding of e-commerce environment (CMS / GTM / CRM)
- Proven customer centric approach to marketing
- Great ability of managing conflicts and comfortable saying no
- Strong problem-solving and analytical skills, with an ability to see both detail and big picture issues
- Having both a data-driven and creative mindset
- Handle pressure without impacting team spirit
- Proven successful track record in dynamic, fast-growth and customer-driven organisation
- Excellent and effective written and verbal communication skills both in English and French
- Experience of successful project management and strong negotiation skills